Lily Peters

- Managed and coordinated visitor check ins and outs.

- Organised staff rostering, sick calls, replacements & everything to do with the roster.

- Scheduled interviews and appointments.

- Handled and ensured appraisals and nurses registrations etc. were all up to date.

- Customer service support (on phone and in person).

- Prepared a variety of coffees, milkshakes, and other beverages.

- Prepared fresh ingredients & made sandwiches, wraps, baked good etc. daily.

- Ensured high-quality service to customers.

- Managed and handled money (eftpos & till).

- Time management while juggling multiple orders.

- Ensured cleanliness standards.

- Provided catering services for residents.

- Ensured fulfillment of resident needs.

- Directed dining services.

- Ensured cleanliness of dishes and work area.

- Prepared ingredients efficiently.

- Made a variety of sandwiches daily.

- Ensured consistent quality in food preparation (fruit salads, dining salads, mince moists & purées).

- Prepared meals for residents.

- Produced a variety of desserts and pastries.

• Coordinated engaging lifestyle activities to enhance residents' physical and emotional well-being.
• Assisted in developing individualized care plans tailored to residents' preferences and needs.
• Organized special events and outings.
• Monitored feedback from residents to continuously improve activities and gain more engagement from a larger number of residents.
• Maintained accurate records of resident participation, contributing to quality assurance efforts within the facility.
• Built strong relationships with residents by listening and then consistent followups.