Lily Sarimsaklio
Sydney,Australia
Summary
I am currently employed in a caring occupation with an organization called Burdekin Association. I am dedicated and results-oriented professional seeking a challenging position in case managing sector to leverage my strong analytical, communication, and customer service skills. Providing excellent client service, and contributing to the overall success of the organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Burdekin Case manager
Burdekin Social Services
07.2022
- Provided individual and group counselling to clients facing diverse social and emotional challenges
- Advocated for the rights and needs of clients within the Burdekin community
- Collaborated with local organizations, schools, and community groups to develop and implement programs that address social issues
- Conducted outreach initiatives to connect with vulnerable populations and provide necessary support
- Conducted comprehensive assessments to identify clients' needs and develop personalized intervention plans
- Implemented evidence-based interventions to address issues such as mental health, substance abuse, and family dynamics
- Responded to crisis situations by providing immediate support and coordinating resources for individuals and families in distress
- Collaborated with emergency services and other agencies to ensure a holistic approach to crisis intervention
- Demonstrated cultural sensitivity and competence in working with individuals from diverse backgrounds within the Burdekin region
- Recognized and respected the unique cultural contexts that influence clients' lives.
Leap Social Services – Youth worker
09.2017 - 07.2022
- Supported young people from various groups including Indigenous Australians, culturally and linguistically diverse cliental, disadvantaged Australian communities, and disabled & different ability communities
- Provided youth work support mentoring
- Maintained a quick-paced work environment
- Conducted supervised transports
- Conducted supervised contact visits in a non-judgmental manner
- Composed support work documents/reports
- Managed a difficult circumstance through cognitive behavioral methods
- Worked with a strong team to help achieve a child’s fundamental needs including maintaining a healthy mental and physical wellbeing.
Star Club – Before and after school care
06.2019 - 07.2020
- Cared for children ages kindergarten to sixth grade
- Set up educational activities for each individual child’s needs
- Met with parents/guardian to discuss children’s experiences in programs
- Developed multilingual and multicultural activities to serve children from diverse backgrounds
- Supervised free play outside
- Supervised a group of children during excursions
- Maintained a developmentally appropriate environment.
Connecting families – Youth worker
06.2018 - 01.2019
- Assisted in rostering
- Provided support for young people
- Built a rapport with young people
- Maintained a quick-paced work environment
- Worked with various groups
- Conducted supervised transports
- Conducted supervised contact visits
- Managed a difficult circumstance through cognitive behavioral methods
- Had strong analytical and social skills
- Worked with a strong team to help achieve a child’s fundamental needs including maintaining a healthy mental and physical wellbeing.
McDonalds international airport Airside
10.2011 - 01.2013
- Took customer orders, recorded it into computer database and returned change
- Maintained friendly, smiling and good attitude with every customer specially addressing complaints calmly
- Performed numerous cleaning duties, heavy lifting
- Had brilliant communication and interpersonal skills
- Able to handle customer complaints in a polite and empathetic manner
- Had good judgment ability to determine appropriate food supplies
- Understood McDonald’s team-centric philosophy requiring everyone to do anything even if the activity is not in the job description
- Proven ability to perform workplace cleaning and maintenance tasks
- Committed to company’s mission and able to own the responsibility of the job.
Education
Bachelor of Arts - Pathway To Primary Teaching. (deferred)
Western Sydney University
Skills
- Creative thinker and active listener
- Honest with high degree of responsibility
- Caring and considerate of others
- Works well and calmly under pressure
- Strong negotiation and problem-solving skills
- Exceptional customer service skills
- Excellent written, verbal and interpersonal skills
Certification
- WORKING WITH CHILDREN CHECK
- POLICE CHECK
Qualifications Education
· Working with children check
· Police check
. Bachelor of arts (pathway to primary teaching) masters 2022 - deferred.
References
Provided upon request
Timeline
Burdekin Case manager
Burdekin Social Services
07.2022
Star Club – Before and after school care
06.2019 - 07.2020
Connecting families – Youth worker
06.2018 - 01.2019
Leap Social Services – Youth worker
09.2017 - 07.2022
McDonalds international airport Airside
10.2011 - 01.2013
Bachelor of Arts - Pathway To Primary Teaching. (deferred)
Western Sydney University
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