Lily Schott
Thornbury
Summary
I am a dedicated musician with over 10 years of experience, currently pursuing a Bachelor of Music specializing in Classical Flute at the University of Melbourne. My education includes completing all AMEB exams including my AMUSA Certificate and graduating from the Victorian College of the Arts Secondary School on a full scholarship. I have extensive experience performing in various ensembles, orchestras, and as a soloist. In addition to my musical pursuits, I have gained valuable experience in various roles: providing excellent customer service, stocking shelves, and maintaining store cleanliness at Coles; serving food and ensuring customer satisfaction at Greek Street Food; and handling administrative tasks, scheduling, and communication at Empire Plumbing and Roofing, as well as working in the store fashion boutique Herrack providing excellent customer service by greeting customers, organising clothes, suggesting additional pieces, processing transactions, and maintaining a clean work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Casual Sales Assistant
Billini Shoes
10.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Retail
Herrack Nortchote
06.2024 - Current
- Organise fashion pieces in order to strategically arrange and present fashion products to enhance visual appeal and customer engagement, aligning with current trends and brand aesthetics.
- Deliver exceptional customer service by providing comprehensive, personalised assistance to customers, leveraging in-depth knowledge of product offerings, fashion trends, and styling techniques to meet individual needs.
- Uphold store organisation, cleanliness, and inventory management protocols, ensuring a seamless shopping experience in a dynamic retail environment.
- Collaborate with the team to achieve sales targets by employing effective communication, persuasive techniques, and product knowledge to assist customers in their purchases
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased brand awareness by developing and implementing effective social media strategies.
Coles Nigtfill
Coles Supermarket
12.2022 - 10.2024
- Committed to providing great customer experiences by working with enthusiasm, energy, and pace
- Developed expertise to serve as a key resource for customer inquiries, providing reliable and informed support.
- Maintained an active role, requiring extended periods on my feet and the ability to perform moderate to heavy lifting and reaching tasks
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Ensured order, neatness, and cleanliness in a fast-paced, high-demand environment.
Admin
Empire Plumbing and Roofing
01.2022 - 04.2023
- Organised workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Education
Bachelor of Music Performance - Classical Flute
The University of Melbourne
12.2025
High School Diploma -
Victorian College of The Arts School
Southbank, VIC12.2022
Skills
- Stocking Supplies and Retail Products
- Retail Accounting
- Retail Operations Knowledge
- Retail software proficiency
- Retail and fashion
- Floor Stocking
- Store Layouts
- Customer Service Excellence
- Reliability and punctuality
- Work Ethic and Integrity
- Time management skills
- Cash Handling
Certification
- Working With Children's Check (WWCC) Volunteer and Employee
- Completed all AMEB levels (1-8) in Classical Flute
- Complete AMusA certificate in 2023.
Reference:
Ty Lassen (Coles Supervisor): 0421 158 222
Kim Doan (Herrack Manager/Owner: 0422 333 962
Timeline
Casual Sales Assistant
Billini Shoes
10.2024 - Current
Retail
Herrack Nortchote
06.2024 - Current
Coles Nigtfill
Coles Supermarket
12.2022 - 10.2024
Admin
Empire Plumbing and Roofing
01.2022 - 04.2023
Bachelor of Music Performance - Classical Flute
The University of Melbourne
High School Diploma -
Victorian College of The Arts School
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