Lily Stevens
North Lakes,Queensland
Summary
Proven leader in customer service at KFC, adept at resolving high-stress situations, preparing food and training staff to uphold food health standards. Demonstrates exceptional teamwork and communication skills, enhancing operational efficiency and customer satisfaction. Skilled in cash handling and maintaining workplace safety, consistently achieving company goals, looking for part-time work to further and expand on my knowledge and experience as a University Student.
Overview
3
3
years of professional experience
Work History
Customer Service Team Manager
KFC
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Prepared and packed food for in-store and delivery orders while upholding food health and safety standards.
- Cleaned the store to a high standard and handling chemicals safely, including closing the store, following closing procedures.
- Communicate and serve customers effectively while promoting current promotions and cash handling.
- Trained new staff members in multiple areas of work, ensuring that they are supported and given all information about company policy and operations.
Customer Service Team Member
Donut King
11.2021 - 05.2023
- Effectively opened and closed the store, in an orderly manner ensuring all protocols were followed and duties were met.
- Prepared a variety of food and drink to a high standard, while monitoring fridge and Bain Marie temperatures hourly.
- Took Custom orders for customers and handled cash and credit orders, as well as handling deliveries
- Exhibited high energy and professionalism when dealing with clients and staff.
- Led and Trained new staff hires in all areas of working, ensuring to support them as a 'Go to' person.
Teacher’s Aide
Bounty Boulevard State School
06.2022 - 06.2022
- Assisted teachers with supervision and care Of students as part of work Experience in year 10.
Education
Tertiary Preparation Program -
University of The Sunshine Coast
Sunshine Coast, QLD11.2024
Skills
- Experienced in Cash Handling and Customer service excellence
- Positive Attitude and excellent team work and collaboration skills
- Experienced in food handling and upholding Food health and Safety measures
- Excellent Communication and organisational skills
- highly Adaptable and Flexible
- Experienced in both stocktaking and refilling stock
- Experienced in training new staff members
- Analytical Thinking and Comprehensive thinking skills
- Upholding Workplace Safety through cleaning and organisation of work stations
Timeline
Customer Service Team Manager
KFC
02.2023 - Current
Teacher’s Aide
Bounty Boulevard State School
06.2022 - 06.2022
Customer Service Team Member
Donut King
11.2021 - 05.2023
Tertiary Preparation Program -
University of The Sunshine Coast
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