Summary
Overview
Work History
Education
Skills
Languages
Availablity
Timeline
Generic

LIN LUONG

Liverpool,NSW

Summary

Motivated Customer Service Representative committed to providing high-quality service superior customer experiences. Positive, infectious personality with interpersonal and relationship-building skills, improving customer satisfaction and loyalty.

Overview

7
7
years of professional experience

Work History

Crew Member

Crown Tea
03.2022 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectation
  • Complete beverage preparation processes accurately and efficiently while maintaining proper tea handling, sanitation and safety standards.
  • Worked well with teammates and accepted coaching from management team.s.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Crew Member

The Alley Lujiaoxiang
11.2020 - 03.2022
  • Totalled bills, accepted payments and returned change.
  • Maintained order of customer and crew member work areas.
  • Took orders from patrons and input selections into store computer system.
  • Produced tea products quickly, accurately and to satisfaction in a fast-paced environment.
  • Prepared tea products to customer satisfactory and performed custodial duties.
  • Time management and organization, customer service, ensuring quality product, closing restaurant procedures and maintenance, line preparation management.

Crew Member

Chabar
11.2020 - 02.2021
  • Produced beverage products quickly, accurately and to satisfaction in a fast-paced environment.
  • Prepared beverage products to customer satisfactory and performed custodial duties.
  • Manage quality and freshness of tea products in the store while recording and logging temperatures of all food products.
  • Time management and organization, customer service, ensuring quality product, closing restaurant procedures and maintenance, line preparation management.

Crew Member

The Alley LujiaoXiang
12.2019 - 11.2020
  • Totalled bills, accepted payments and returned change.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Stocked shelves to organize aisles in assigned department.
  • Maintained order of customer and crew member work areas.
  • Produced tea products quickly, accurately and to satisfaction in a fast-paced environment.
  • Prepared tea products to customer satisfactory and performed custodial duties.
  • Time management and organization, customer service, ensuring quality product, closing restaurant procedures and maintenance, line preparation management.

Waitress

Huong Xua Vietnamese Restaurant
12.2017 - 12.2019
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Cleared table and bussed dishes to allow for quick setups.
  • Stocked server areas with supplies before, during and after shifts.
  • Provided exceptional service to high volume of daily customers.

Waitress

Star Buffet
11.2016 - 10.2017
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Cleared table and bussed dishes to allow for quick setups.
  • Stocked server areas with supplies before, during and after shifts.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Reset tables between guests, refilled condiments and wiped down surfaces.

Education

Bachelor of Science - Policing

Western Sydney University
Liverpool
06.2024

Skills

  • Works well independently and as part of a team
  • Prioritizing skills and ability to work well under pressure
  • Effective at multi-tasking and able to take directions
  • Strong customer service focus
  • Honest, reliable and punctual
  • Flexible , adaptable and keen to take initiatives
  • Food Production Processes
  • Food and Beverage Service

Languages

English
Full Professional
Vietnamese
Native/ Bilingual

Availablity

Tuesday, Thursday, Friday, Saturday

From 01 November to 01 March: anytime from Monday to Saturday

Timeline

Crew Member

Crown Tea
03.2022 - Current

Crew Member

The Alley Lujiaoxiang
11.2020 - 03.2022

Crew Member

Chabar
11.2020 - 02.2021

Crew Member

The Alley LujiaoXiang
12.2019 - 11.2020

Waitress

Huong Xua Vietnamese Restaurant
12.2017 - 12.2019

Waitress

Star Buffet
11.2016 - 10.2017

Bachelor of Science - Policing

Western Sydney University

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LIN LUONG