Lin Sun
Wollongong
Summary
- Hardworking employee with customer service, multitasking, and time management abilities. Known for excellent communication and teamwork abilities, with a commitment to achieving goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
18
18
years of professional experience
Work History
MANAGER/BARISTA
IL Delicato cafe
MELBOURNE
02.2012 - 01.2024
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Conducted training sessions for new hires on operating procedures and policies.
- Managed cash register and processed transactions with accuracy and integrity.
TEACHER
HONG EN Education and Institution
SU QIAN
12.2015 - 09.2016
- Adapted teaching methods based on each student's unique needs and abilities.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Conducted classroom activities to encourage student engagement in language learning.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
BUBBLE TEA BARISTA
HAPPY CUP
MELBOURNE
08.2010 - 09.2012
- Described menu items to customers and suggested appealing products.
- Prepared and served hot or cold beverages.
- Created signs and displays to advertise store products or events.
- Restocked product displays based on demand and projected sales.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
COMPANY RECEPTIONIST
SHENG XING ADVERTISING COMPANY
SUQIAN
01.2007 - 01.2008
- Handled diverse needs for clients in-person, by phone or through email.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Participated in regular training sessions related to customer service best practices.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
RECEPTIONIST
TOP CUT
SUQIAN
06.2006 - 11.2006
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Assisted in training new receptionists on proper use of the salon software system.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Conducted cash handling procedures such as accepting payment from clients, processing credit cards transactions or issuing refunds as necessary.
- Resolved customer complaints in a professional manner while maintaining composure under pressure.
Education
DIPLOMA - INFORMATION SYSTEM
Melbourne Institute of Commerce
Melbourne, VIC07-2015
DIPLOMA - COMMERCE
Swinburne University of Technology
Melbourne, VIC07-2014
BACHELOR - INTERNATIONAL BUSINESS
Swinburne University of Technology
Melbourne, VIC08-2011
Skills
Coffee preparation
- Espresso machine maintenance
- Menu development
- Bilingual
- Cash handling
- Inventory management
- Customer service
- Team collaboration
- Time management
- Effective communication
- Microsoft Office
- Event coordination
- Appointment setting
- Document scanning and digitization
- Payment collection
- Student assessment
- Academic advising
- Confidential services
- Multitasking Abilities
Accomplishments
March 2008 – May 2009 Swinburne Student Amenities Association –Hawthorn
Position: volunteer
Duties: Set up information booth for Swinburne orientation days
Assisted event coordinator
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
TEACHER
HONG EN Education and Institution
12.2015 - 09.2016
MANAGER/BARISTA
IL Delicato cafe
02.2012 - 01.2024
BUBBLE TEA BARISTA
HAPPY CUP
08.2010 - 09.2012
COMPANY RECEPTIONIST
SHENG XING ADVERTISING COMPANY
01.2007 - 01.2008
RECEPTIONIST
TOP CUT
06.2006 - 11.2006
DIPLOMA - INFORMATION SYSTEM
Melbourne Institute of Commerce
DIPLOMA - COMMERCE
Swinburne University of Technology
BACHELOR - INTERNATIONAL BUSINESS
Swinburne University of Technology
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