Lina Al-jadiry
Summary
Dynamic leader with a proven track record at Elite Body Contouring, enhancing operational efficiency and customer satisfaction. Excelled in fostering team collaboration and streamlining processes, significantly reducing costs. Skilled in customer service and time management, adept at developing effective training programs and negotiating with vendors. Achieved notable improvements in employee productivity and safety protocols.
Overview
8
8
years of professional experience
Work History
Area Manager of Operations
Elite Body Contouring
01.2024 - Current
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Improved employee productivity through effective training programs and performance evaluations.
- Implemented safety protocols to maintain a secure work environment for employees and customers.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Manager
Elite Body Contouring
01.2021 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Manager
Elite Body Contouring
Rouse Hill
06.2019 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Receptionist
Urban Spa
Kellyville
02.2017 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Year 12 -
Oak Hill Private
School Skills
- Customer service
- Great work ethic
- Reliable
- Fast learner
- Leadership & people skills
- Time management
Timeline
Area Manager of Operations
Elite Body Contouring
01.2024 - Current
Manager
Elite Body Contouring
01.2021 - 02.2024
Assistant Manager
Elite Body Contouring
06.2019 - 01.2021
Receptionist
Urban Spa
02.2017 - 04.2019
Year 12 -
Oak Hill Private