Lina Diaz
Thornlands,QLD
Summary
Results-driven legal professional awarded with a Second Class Honours degree, excelling in legal research and client communication. Demonstrated expertise in streamlining legal workflows with Actionstep at Keith Mole & Associates and resolving complex customer issues at CBA, showcasing exceptional organization and empathy. Achieved high accuracy in document review and legal compliance, underscoring a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Law Clerk
Keith Mole & Associates Solicitors
04.2024 - Current
- Exhibited strong attention to detail in reviewing Enduring Powers of Attorney, Wills, and client agreements, ensuring accuracy and compliance with relevant legal requirements.
- Proficient in utilising Actionstep to streamline legal workflows, including task management, opening matters, and processing billing with efficiency.
- Act as the first point of contact for clients, coordinating appointments for Wills and Enduring Powers of Attorney, and providing general information regarding deceased estates and related processes.
- Review and manage safe custody documents, ensuring accurate handling, organization, and secure storage in compliance with workplace standards.
Customer Banking Specialist
Commonwealth Bank of Australia, CBA
08.2022 - 03.2024
- Consistently resolved complex customer complaints, applying empathy and professionalism to achieve successful outcomes.
- Reviewed and lodged legal documents, including Powers of Attorney, Bank Guarantees, Assurances of Support, and Trusts, ensuring accuracy and compliance.
- Leveraged Microsoft Teams and Outlook to facilitate clear and efficient communication with customers, internal team members, and external partners.
Legal Placement
Corrs Chambers Westgarth
10.2023 - 10.2023
- Composed and crafted professional correspondence for clients, ensuring clarity, accuracy, and a high standard of presentation.
- Drafted affidavits and updated legal due diligence reports, maintaining a high level of accuracy and detail in all documentation.
- Reviewed contracts and conducted legal research to support the provision of informed legal advice.
Education
Bachelor of Laws (Honours) -
Queensland University of Technology
Brisbane, QLD07.2024
Certificate III in Financial Services -
CBA Registered Training Organisation (RTO)
Brisbane QLD06.2023
Certificate II in Business -
Australian Qualification Framework
Brisbane QLD11.2017
Skills
- Organisation
- Legal Research
- LexisNexis
- Proofreading
- Liasing with Clients
- Ethics and Professionalism
- Correspondence Writing
- Critical Thinking
Timeline
Law Clerk
Keith Mole & Associates Solicitors
04.2024 - Current
Legal Placement
Corrs Chambers Westgarth
10.2023 - 10.2023
Customer Banking Specialist
Commonwealth Bank of Australia, CBA
08.2022 - 03.2024
Bachelor of Laws (Honours) -
Queensland University of Technology
Certificate III in Financial Services -
CBA Registered Training Organisation (RTO)
Certificate II in Business -
Australian Qualification Framework
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