LINA RYU
Campsie,Australia
Summary
Experienced and results-driven Airline expert with a proven track record in overseeing and optimising airline operations. Adept at implementing strategic initiatives to enhance efficiency, safety, and customer satisfaction. Skilled in managing cross-functional teams, ensuring compliance with industry regulations, and driving performance improvements. Strong leadership, communication, and problem-solving abilities to navigate the complexities of the aviation industry.
Overview
15
15
years of professional experience
Work History
Team Leader (Senior Supervisor)
Asiana Airlines
10.2017 - Current
- Manage customer enquiries in airport operations
- B2B sales expert, analysing fare and trend targets
- Operational management of Asiana Sydney region
- Train and supervise staff for airline GDS, CM and SAP
Customer Service Expert
David Jones
01.2017 - 10.2017
- Coach team members in the Fresh department
- Set up the re-opening of the Bondi branch
- Manage customer enquiries and set sales targets
Visa Officer
Saudi Arabia/India Embassy Visa Centre
10.2014 - 01.2017
- Scrutinise and collect documents for visa processing
- Handle customer/applicant queries in person, via email or telephone
- Ensure all administration and logistics of passport delivery to consulate and applicant
- Analyse variances and perform accounting duties in budgeting, forecasting and reporting
Communications Executive Assistant
Bayer
01.2013 - 09.2014
- Organise internal and external company events (incl
- 150 years company anniversary event)
- Publish quarterly electronic newsletters
- Assist in managing data and provide general office support
- Monitor daily news in the pharmaceutical industry and provide updates on the website
HR Analyst
International Mentor Group
11.2011 - 01.2013
- Scout interns for local and global companies in Australia
- Train interns on corporate cultures and consult on organisational issues
Secretary of Consul General
Korean Embassy Consulate General
07.2011 - 11.2011
- Assist the Consul General's official duties and manage the entire schedule
- Edit daily press releases from the government
Marketing Team Agent
KOTRA; Korea Trade Centre
07.2011 - 11.2011
- Research the Australian business market and arrange official events with enterprises
- Assist the marketing team in promoting Korean companies to the Australian market
High School Teacher
Incheon Foreign Language High school
03.2009 - 06.2011
- Teach English to first-grade students
- Assist in general documentation work for the administration team
Education
Airline Systems - Aviation
Airlines Training Centre
Seoul, Korea10.2018
Certificate III in Floristry - Horticulture
Pearsons School
Sydney, Australia01.2018
Bachelor of Arts - Arabic and Middle-east studies
Myongji University
Seoul, Korea01.2013
Arabic Literature and Arabic Language
Damascus University
01.2010
Personal Competencies
- Outstanding customer service skills
- Excellent leadership skills in developing and leading high-performing teams.
- Highly organised with great attention to details and follow-through
- Proven relationship management and stakeholder engagement skills
- Enthusiastic self-starter who contributes well to the team
References
Available on request
Timeline
Team Leader (Senior Supervisor)
Asiana Airlines
10.2017 - Current
Customer Service Expert
David Jones
01.2017 - 10.2017
Visa Officer
Saudi Arabia/India Embassy Visa Centre
10.2014 - 01.2017
Communications Executive Assistant
Bayer
01.2013 - 09.2014
HR Analyst
International Mentor Group
11.2011 - 01.2013
Secretary of Consul General
Korean Embassy Consulate General
07.2011 - 11.2011
Marketing Team Agent
KOTRA; Korea Trade Centre
07.2011 - 11.2011
High School Teacher
Incheon Foreign Language High school
03.2009 - 06.2011
Airline Systems - Aviation
Airlines Training Centre
Certificate III in Floristry - Horticulture
Pearsons School
Bachelor of Arts - Arabic and Middle-east studies
Myongji University
Arabic Literature and Arabic Language
Damascus University
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