LINA RYU
Campsie,NSW
Summary
Experienced professional with over 7 years of dedicated service in the airline industry and a solid background of 15 years in diverse customer service roles. Proven expertise in leadership, aviation operations, and cultivating a positive work culture. Eager to contribute my extensive experience to excel in the role of Regional Coordinator at Qantas Ground Services.
Overview
15
15
years of professional experience
Work History
Team Leader (Senior Supervisor)
Asiana Airlines
10.2017 - Current
- Lead day-to-day OZ602 reservations and operations in Sydney, ensuring smooth and efficient processes
- Train and oversee staff in airline systems and OJT
- Collaborate with various stakeholders involved in operations, sales, and office management
- Manage employment matters, including recruitment, performance assessments, and KPIs
- Effectively liaise with and address customer enquiries.
Customer Service Expert
David Jones
01.2017 - 10.2017
- Coach team members in the Fresh department
- Set up the re-opening of the Bondi branch
- Manage customer enquiries and set sales targets.
Visa Officer
Saudi Arabia/India Embassy Visa Centre
10.2014 - 01.2017
- Scrutinise and collect documents for visa processing
- Handle customer/applicant queries in person, via email or telephone
- Ensure all administration and logistics of passport delivery to consulate and applicant
- Analyse variances and perform accounting duties in budgeting, forecasting and reporting.
Communications Executive Assistant
Bayer
01.2013 - 09.2014
- Organise internal and external company events (incl
- 150 years company anniversary event)
- Publish quarterly electronic newsletters
- Assist in managing data and provide general office support
- Monitor daily news in the pharmaceutical industry and provide updates on the website.
HR Recruiter
International Mentor Group
11.2011 - 01.2013
- Scout interns for local and global companies in Australia
- Train interns on corporate cultures and consult on organisational issues.
Secretary of Consul General
Korean Embassy Consulate General
07.2011 - 11.2011
- Assist the Consul General's official duties and manage the entire schedule
- Edit daily press releases from the government.
Agent
KOTRA; Korea Trade Centre
07.2011 - 11.2011
- Research the Australian business market and arrange official events with enterprises
- Assist the marketing team in promoting Korean companies to the Australian market.
Support Officer
Incheon Foreign Language High school
03.2009 - 06.2011
- Teach English to first-grade students
- Assist in general documentation work for the administration team.
Education
Airline Systems | Aviation -
Airlines Training Centre
Sydney, Australia10.2018
Bachelor of Arts -
Myongji University
Seoul, Korea01.2013
Arabic & Middle-Eastern Studies -
Damascus University
Damascus, Syria01.2010
Personal Competencies
- Excellent leadership skills for developing and leading high-performing teams
- Highly organised with a keen attention to detail and strong follow-through
- Enthusiastic self-starter who makes significant contributions to the team
- Proven expertise in relationship management and stakeholder engagement
- Exceptional customer service skills fostering positive interactions with customers, employees, and stakeholders
Timeline
Team Leader (Senior Supervisor)
Asiana Airlines
10.2017 - Current
Customer Service Expert
David Jones
01.2017 - 10.2017
Visa Officer
Saudi Arabia/India Embassy Visa Centre
10.2014 - 01.2017
Communications Executive Assistant
Bayer
01.2013 - 09.2014
HR Recruiter
International Mentor Group
11.2011 - 01.2013
Secretary of Consul General
Korean Embassy Consulate General
07.2011 - 11.2011
Agent
KOTRA; Korea Trade Centre
07.2011 - 11.2011
Support Officer
Incheon Foreign Language High school
03.2009 - 06.2011
Airline Systems | Aviation -
Airlines Training Centre
Bachelor of Arts -
Myongji University
Arabic & Middle-Eastern Studies -
Damascus University
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