Lina Shrestha
Kogarah,NSW
Summary
Technology-inclined professional with strong troubleshooting capability and customer-oriented attitude. Experienced in providing network, cloud, and software support, developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
2
2
years of professional experience
Work History
IT Support Officer
Taste Organic Cammeray
01.2024 - Current
- Provide technical support (such as password reset, printer issues) to end-users through Jira, email & phone.
- Install and Configure computer hardware, software, and applications for Head office support teams' computer. Setup PC, printer, scanner, phone, and docking system. Upgrade from windows 10 to windows 11.
- Remotely assist users to setup POS equipments such as monitor, cashdrawer, barcode scanner, finger scanner, HP Printer and EFTPOS terminal. Check post-setup configuration through Teamviewer.
- Create new users on Active Directory. Provide personal drive and specific company folders to the respective user account. Allow them to change passwords. Disable or block old employees.
- Solve the issues related to MFA in azure active directory.
- Add new users on Microsoft Office 365 admin center. Edit the users; provide licenses, and setup signatures.
- Create Microsoft 365 group, distribution group & Mail-enabled security group and add members.
- Setup SharePoint/One Drive for users. Create meetings rooms by using Teams and zoom.
- Maintain Assets & inventory count through SharePoint.
- Utilize ticketing system to track and keep up-to-date all issues and request from the users. Prioritize the issues to solve the problems in the most effective way.
- Provide backup using Veeam Backup and Replication.
- Maintain professional relationship with all vendors and ensure all queries are responded within SLA.
- Report to the Service Desk Manager for the unsolved issues in detailed. Regular follow up communication with the users until the issues resolved.
Student Tutor
Victoria University
12.2022 - 02.2024
- Collaborated with a team of tutors to design and implement customized lesson plans in different IT fields such as: (Networking, Cybersecurity, Project Management, Object Oriented Programming), helping students to upskill in their academic performance
- Facilitated team meetings to discuss and evaluate student progress, providing insightful feedback to ensure continuous learning and development
- Utilized excellent verbal and written communication skills to explain complex concepts.
Education
Victoria University
04.2024
Bachelor of Information Technology -
Kent Institute Australia
12.2022
Skills
- Operating System: Windows 10, Windows 11, Mac
- Cloud Solution: Office365
- Networking: LAN, WAN, WI-FI, TCP/IP, DHCP, DNS, Switching, Routing, VPN, VLAN
- Remote management and Monitoring: TeamViewer, Any Desk
- Communication System: Microsoft Teams, Zoom, & Skype
- Server Management: Windows Sever 2016
- Ticketing System: ServiceNow, Jira
- Asset Management: SharePoint
- Software Deployment: Clonezilla
Soft Skills
- Problem Solving
- Communication and Interpersonal
- Teamwork
- Leadership
- Accountable
- Motivated and Quick Learner
References
References will be provided upon request.
Timeline
IT Support Officer
Taste Organic Cammeray
01.2024 - Current
Student Tutor
Victoria University
12.2022 - 02.2024
Victoria University
Bachelor of Information Technology -
Kent Institute Australia
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