Summary
Overview
Work History
Education
Skills
Timeline
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LINCOLN ASTON

Rochedale south,Australia

Summary

I am currently a employed at woolworths seeking to have a career change and have fulltime work. I am a quick learner and willing to obtain skills in any department or industry that is required of me.

Overview

5
5
years of professional experience

Work History

Customer Service Team Member

Woolworths
07.2023 - Current


  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
  • Developed tailored solutions for unique customer challenges, enhancing their overall experience with the company.
  • Responded to customer requests for products, services, and company information.

Volunteer

Rochedale State High School
01.2023 - 12.2024


  • I coached the Rochedale state primary school basketball team. During that time, I learnt to time manage, develop leadership skills and attributes, and communication.
  • Assisted in managing and organising the Rochedale show case of the farm animals to schools in the community, whilst doing this I educated the students on the farm animals.
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Certificate 3 Rural Operations

TAFE
07.2023 - 10.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Construction Trade Tester Program

TAFE – Acacia Ridge
05.2022 - 06.2022
  • Through school i was enrolled at TAFE in Acacia Ridge every Monday and complete various courses of their Trade Taster program. This was an opportunity for myself to get an wide understanding of different trades
  • Enhanced project efficiency by implementing innovative construction techniques and best practices.
  • Reduced construction errors by implementing standardized quality control procedures.

Assistant to Delivery Driver

Private Owner
12.2019 - 01.2021
  • I was required to help sort and load the delivery packages and parcels
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.

Education

Grade 12 -

Rochedale State High School
Rochedale south, QLD

Certificate 3 - Rural Operations

Skills

  • Diligent worker
  • Client-centric approach
  • Goal-oriented
  • Accurate cash processing

Timeline

Certificate 3 Rural Operations

TAFE
07.2023 - 10.2024

Customer Service Team Member

Woolworths
07.2023 - Current

Volunteer

Rochedale State High School
01.2023 - 12.2024

Construction Trade Tester Program

TAFE – Acacia Ridge
05.2022 - 06.2022

Assistant to Delivery Driver

Private Owner
12.2019 - 01.2021

Certificate 3 - Rural Operations

Grade 12 -

Rochedale State High School

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LINCOLN ASTON