Linda Fisher
Sunbury
Summary
I have a strong background in customer service at Ansett, Jetstar Airways and the Department of Justice. Proven ability to resolve complex issues while maintaining excellent customer relations. Reliable team player with a keen understanding of regulatory compliance and a commitment to helping others. Skilled in data management and effective communication.
Overview
35
35
years of professional experience
Work History
Licensing Officer
Department of Justice
10.2009 - 02.2021
- Performed routine data entry and document management.
- Responded to in-person and telephone requests for information from general public and other involved parties.
- Processed payments and fees.
- Stayed up-to-date on Victorian laws and licensing requirements to complete accurate and efficient reviews.
- Assessed and processed applications for real estate, conveyancing and owners corporation licences.
Customer Services Officer
Jetstar Airways
05.2004 - 09.2009
- Checking customers in and resolving any questions or issues. Helping customers with specific needs, working on the concourse, boarding flights and dealing with baggage issues.
- Queue management.
- Working in baggage claim area and assisting lost baggage issues.
- Dealing with delayed and cancelled flights.
Nurse
North Western Health
02.2000 - 04.2004
- Assessed patients to determine individual needs and develop care plans in coordination with with multidisciplinary healthcare professionals.
- Perform routine wound care and dressing changes on schedule.
- Remained calm during high stress critical situations, demonstrating sustained focus and problem solving in real time.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
Customer Services Officer
Ansett Airlines
01.1986 - 07.1999
- Checking customers in and resolving any questions or issues, helping customers with specific needs, working on the concourse, boarding flights and dealing with overweight baggage.
- Queue management.
- Working in baggage claim area and assisting lost baggage issues.
- Dealing with delayed and cancelled flights.
Education
Certificate IV Nursing - Nursing
Victoria University
Melbourne, VIC02-2002
Skills
- Excellent customer service skills
- Enjoy helping people
- Reliable
- Enjoy working in a team environment
Timeline
Licensing Officer
Department of Justice
10.2009 - 02.2021
Customer Services Officer
Jetstar Airways
05.2004 - 09.2009
Nurse
North Western Health
02.2000 - 04.2004
Customer Services Officer
Ansett Airlines
01.1986 - 07.1999
Certificate IV Nursing - Nursing
Victoria University
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