Linda Klapproth
Brisbane,QLD
Summary
Demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Manager
Outback Spirit
04.2023 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Created employee schedules to align coverage with forecasted demands.
Assistant Manager
ALH Group
09.2012 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Introduced new products or services, increased marketing activities and improved customer service to drive sales
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency. Helped with planning schedules and KPI's.
Venue Manager
Russell Island RSL
05.2008 - 08.2012
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Supervised events from start to finish using effective crowd control methods.
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Duty / Gaming Manager
NGL Operations
03.2004 - 07.2008
- Encouraged development of leadership skills among supervisors to foster employee morale.
- Enforced standards for recording customer and transactional information in computers.
- Helped market gaming to target groups to bring in business and sustain continued profits.
- Interviewed, hired and trained new gaming floor workers.
- Investigation and supervision of compliance, including Anti-terrorism and Money Laundering
Education
NA -
Diploma of Justice Administration
Brisbane, QLD11.2004
Skills
- Customer Service
- Staff Management
- Orientation and Training
- Administration and Reporting
- Information Confidentiality
- Advertising Techniques
- Conflict resolution
- Business Management Principles
- Managing Multiple Priorities
- Product and Service Knowledge
- Recruiting and Interviewing
- Staff Supervision
- Customer Relations
Certification
- RMLV - Responsible Management of a Licenced Venue
- QLD & WA
- RSA - Responsible Service of Alcohol
- RSG - Responsible Service of Gaming
- First Aid Certificate
- Appropriate Workplace Behaviour
- Anti-Money Laundering and Counter-Terrorism Financing
- Gaming Reporting and Analysis
- Gaming and Compliance Training
- Customer Liaison Officer Training
- Surviving Crime Course
- Open Drivers / Marine Licence
Additional Information
Lengthy experience (34 Years) in all aspects of Hospitality, in both Hotel and Club environments. Extensive knowledge and training in all facets of Gaming, end of month reports, assessments and reports to the Government (OLGR). Have worked with Maxgaming, Bally and Security monitoring service systems. Excellent interpersonal and communication skills, with proven flair for developing a rapport with people form all backgrounds and walks of life. Developed a professional and respected role with regards to law enforcement performance and have a wide knowledge and understanding of legislative requirements essential for compliance in accordance with Justice related Regulations and ACT's.
Committed to Clientele professionally, with respect and high quality service standards. Excellent time management skills with the ability to self manage and work deadlines. Thorough knowledge of all processes in TAB, Keno and Gaming. Solid communication skills gained through years of hands on experience within the diverse hospitality profession with ongoing training and course packages to enhance aptitude. Reliability, dedication and commitment to completing tasks at a high standard and within established timeframes.
Referees
Natasha Faithful - Outback Spirit Camp Manager
0435 990 116 (WiFi calling if doesn't connect)
Jazmine Walker - Consultant
0478 720 912
Gail Marien - Venue Support Officer
0411 107 269
Timeline
Assistant Manager
Outback Spirit
04.2023 - 10.2023
Assistant Manager
ALH Group
09.2012 - Current
Venue Manager
Russell Island RSL
05.2008 - 08.2012
Duty / Gaming Manager
NGL Operations
03.2004 - 07.2008
NA -
Diploma of Justice Administration
- RMLV - Responsible Management of a Licenced Venue
- QLD & WA
- RSA - Responsible Service of Alcohol
- RSG - Responsible Service of Gaming
- First Aid Certificate
- Appropriate Workplace Behaviour
- Anti-Money Laundering and Counter-Terrorism Financing
- Gaming Reporting and Analysis
- Gaming and Compliance Training
- Customer Liaison Officer Training
- Surviving Crime Course
- Open Drivers / Marine Licence
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