Linda Long
Brisbane,Qld
Summary
I’m a dedicated professional with solid experience in administration, particularly within the healthcare sector. I’m skilled in managing front-desk operations, handling patient enquiries, and providing excellent customer service, all while ensuring confidentiality and juggling multiple phone lines. I take pride in staying organised and efficient, even in busy environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Administrative Officer
Mater Mother's Maternity and Womens Hospital
03.2024 - 07.2024
- Managed patient inquiries with professionalism and empathy, addressing concerns and providing effective solutions.
- Answered and directed phone calls, face to enquires, assisting patients, doctors, midwives, and medical staff with relevant information.
- Maintained a clean and organised reception area, ensuring a welcoming environment for patients.
- Handled a multi-line phone system, greeting patients and directing to the correct department while maintaining a professional and courteous approach.
- Supported healthcare providers with administrative tasks, allowing them to focus on patient care.
- Coordinated patient scheduling, check-ins, check-outs, and verified and updated patient's personal details, ensuring privacy and respect for patient boundaries.
- Ensured smooth office operations by managing a multi-line phone system and directing calls to the right staff.
- Reduced errors in medicals documents by carefully reviewing patient's paperwork for accuracy before sending off to scanning department.
- Scheduled patient appointments with the appropriate doctors and followed up with reminder letters and text confirmation to ensure attendance.
Administrative Officer (Relief Pool)
Queensland Children's Hospital and Health Service
09.2022 - 07.2023
- Managed a high volume of incoming calls, addressing patient inquiries and providing exceptional customer service.
- Coordinated patient scheduling, check-ins, check-outs, and verified and updated patient's personal details, ensuring privacy and respect for patient boundaries.
- Ensured smooth office operations by managing a multi-line phone system and directing calls to the right staff.
- Reduced errors in medical recordkeeping by carefully reviewing patient's documentation for accuracy before sending off to scanning department.
- Scheduled patient appointments with the appropriate doctors and followed up with reminder letters and text confirmation to ensure attendance.
- Supported patients in completing required medical forms and documentation accurately.
- Supported healthcare providers with administrative tasks, allowing them to focus on patient care.
Customer Service Specalist
Suncorp
08.2021 - 07.2022
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Maintained high standards of customer service by building relationships with clients.
- Increased sales revenue of insurance products tailored to clients needs.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Senior Medical Administration Officer
Indooroopilly General Practice
01.2017 - 08.2021
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Reduced errors in medical paperwork by meticulously reviewing documentation for accuracy.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted visitors and initiated triage processes for patient with urgent help.
Medical Receptionist
Optima Sports Medicine
01.2017 - 06.2021
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Reduced errors in medical paperwork by meticulously reviewing documentation for accuracy.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted visitors and initiated triage processes for patient with urgent help.
Junior Medical Receptionist
Springwood General Practice
02.2016 - 01.2017
- Maintained a clean and organised reception area, creating a welcoming environment for patients.
- Answered and directed phone calls, providing information and assistance to patients and staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
- Helped patients complete necessary medical forms and documentation.
Education
Bachelor - Nursing
Griffith University
Nathan, QLD12-2028
QCE - Queensland Education Certificate
Marsden State High School
Marsden11-2014
Skills
- Proficient programs in HBCIS, ieMR, ESM, HotDoc, and Best Practice Systems
- Strong Microsoft Office Suite skills (Word, Outlook, Excel, Teams, PowerPoint)
- Technically savvy with excellent keyboarding skills (59 wpm)
Certification
- First Aid Certificate – Australia Wide First Aid (2024)
- CPR Certificate – Australia Wide First Aid (2024)
- Mask Fitting Certificate/Card – Griffith University (2024)
- Blue Card (2024) & Yellow Card (2024)
- National Police Check – Australian Federal Police (2024)
Languages
English
Native or Bilingual
khmer
Native or Bilingual
Timeline
Senior Administrative Officer
Mater Mother's Maternity and Womens Hospital
03.2024 - 07.2024
Administrative Officer (Relief Pool)
Queensland Children's Hospital and Health Service
09.2022 - 07.2023
Customer Service Specalist
Suncorp
08.2021 - 07.2022
Senior Medical Administration Officer
Indooroopilly General Practice
01.2017 - 08.2021
Medical Receptionist
Optima Sports Medicine
01.2017 - 06.2021
Junior Medical Receptionist
Springwood General Practice
02.2016 - 01.2017
Bachelor - Nursing
Griffith University
QCE - Queensland Education Certificate
Marsden State High School
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