Linda Rawlinson
Runaway Bay,QLD
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
11
11
years of professional experience
Work History
Receptionist Customer Service Officer
Hondat Smash Repairs
Burleigh Heads, QLD
09.2019 - 11.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Resolved customer problems and complaints.
Administration Assistant
XL Screens & Awnings Pty Ltd
Burleigh Heads, QLD
01.2010 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Recorded expenses and maintained accounting records.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
Education
Cert 3 In Individual Support (Ageing) & Disability
KCA Education
Gold Coast, QLD06.2024
Year 10 -
Springwood State High School
Springwood, QLD1980
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Safety standards
- Environmental control
- Bathing Assistance
- Daily living assistance
- Independent Living Support
Timeline
Receptionist Customer Service Officer
Hondat Smash Repairs
09.2019 - 11.2020
Administration Assistant
XL Screens & Awnings Pty Ltd
01.2010 - 12.2018
Cert 3 In Individual Support (Ageing) & Disability
KCA Education
Year 10 -
Springwood State High School