Linda Storm
Croydon,SA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skill in the role of FringeTIX Customer Service Casual.
Overview
22
22
years of professional experience
Work History
Administrative Officer
SA Department For Education
11.2006 - 04.2023
Business Owner
Furnishing Touches
11.2000 - 04.2003
- Met customer needs through polite, friendly and attentive service.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading positive feedback from clients.
- Handled complaints and questions, and re-directed calls to other team members.
Education
Bachelor of Arts - History And Politics
University of Adelaide
Adelaide, SABusiness Administration Cert IV
TAFE SA
SACert III Women's Education
TAFE SA
SABahasa Indonesia Cert II
TAFE SA
SASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Payment processing
- Teamwork and collaboration
Timeline
Administrative Officer
SA Department For Education
11.2006 - 04.2023
Business Owner
Furnishing Touches
11.2000 - 04.2003
Bachelor of Arts - History And Politics
University of Adelaide
Business Administration Cert IV
TAFE SA
Cert III Women's Education
TAFE SA
Bahasa Indonesia Cert II
TAFE SA
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