Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Websites
Affiliations
References
Timeline
Generic

Linda Yates

Collie,WA

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Outback Horse Trails

Self Employed
Collie, WA
01.2020 - Current
  • Checked in guests upon arrival at the trailhead ensuring all paperwork was completed properly.
  • Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.
  • Delivered guided tours, presenting scripted information and answering questions.
  • Gave demonstrations on how to saddle a horse correctly as well as bridling and unbridling techniques.
  • Developed upstanding, well-versed tour guides by mentoring and training newer peers in organization.
  • Escorted individuals and groups on cruises, sightseeing tours and through points of interest.
  • Monitored weather conditions and made adjustments to routes accordingly.
  • Ensured all participants were wearing appropriate clothing and equipment before going out on the trail rides.
  • Monitored visitors' activities to confirm compliance with establishment or tour regulations and safety practices.
  • Checked exhibits frequently for cleaning and maintenance needs to keep areas organized and tidy.
  • Conducted pre-ride inspections of horses prior to each ride to ensure they are healthy and fit for riding.
  • Managed multiple bookings throughout a day while keeping track of time schedules.
  • Maintained accurate records of trail use, including daily logs, incident reports and maintenance needs.
  • Responded quickly to any accidents or injuries that may have occurred during a ride.
  • Performed basic first aid if necessary while out on the trails.
  • Demonstrated safety procedures for riding on the trail.
  • Lead small groups of riders along designated trails with a focus on safety and enjoyment of their experience.
  • Described tour points of interest to group members, responding to general inquiries and questions.
  • Interacted positively with park staff members to provide updates on activities at the site.
  • Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
  • Communicated effectively with team members throughout the day sharing information on changes in plans or issues that need attention.
  • Instructed visitors on proper horsemanship techniques.

The Humble Horse

Self Employed
Collie, WA
01.2009 - 01.2024
  • Administered medications to animals.
  • Bathed and groomed pets using gentle techniques.
  • Observed correct procedures for handling dangerous machinery such as tractors, trailers.
  • Turned out horses to promote optimal exercise and health.
  • Maintained a clean and safe stable environment for the horses.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed general maintenance tasks such as painting fences, mucking out stalls.
  • Regularly monitored horses for any signs of illness or injury and reported to the owner.
  • Administered medication as instructed by the veterinarian.
  • Provided assistance during veterinary examinations or treatments if needed.
  • Kept accurate records of daily care given to each horse including feeding times and vet visits.
  • Collaborated with other instructors or staff members when necessary in order to provide quality service.
  • Assessed students' physical capabilities prior to starting a lesson plan in order to determine what type of activities would be suitable for them.
  • Assessed student needs in context of qualifications, limitations, abilities and interests.
  • Demonstrated different riding styles such as Western or English riding.
  • Planned and taught individual and group lessons to riders of all ages and abilities.
  • Provided instruction on proper techniques for mounting, dismounting, controlling the horse, steering, speed control, and stopping.
  • Educated clients on topics related to equine health care including nutrition, hoof care and deworming schedules.
  • Established and communicated clear objectives for lessons and projects.
  • Monitored student performance and offered feedback to support goal achievement.
  • Encouraged students to explore individual learning opportunities to expand knowledge of subject areas.
  • Delivered group lectures and hands-on demonstrations to instruct students.
  • Scheduled riding clinics, summer camps and pony parties to boost revenue.
  • Participated in competitions to demonstrate skills learned from lessons given.
  • Carried out balanced program of instruction and work time to give students optimal learning experiences.
  • Organized special events such as trail rides, drill team performances or other shows.

Education

Associate of Arts - Graphics Design And Multimedia

Graphics Design And Multimedia TAFE
Northbridge, WA
08-1996

High School Diploma -

Busselton Senior High School
Busselton, WA
11-1995

Skills

  • Route Planning
  • Stamina and Endurance
  • Emergency Preparedness
  • Group Management
  • Group Tours
  • Educational Tours
  • Sightseeing Tours
  • Team Leadership
  • Visitor Relations
  • Marketing
  • Company Branding
  • Safety Procedures

Accomplishments

  • 1995 Leeuwin Sale Training Foundation Limited - certificate of training program aboard STS Leeuwin 11
  • Graphics Art - Outstanding Achievement Award
  • 1995 Certificate of Distinction

Certification

  • 2000 The Training and Skills Centre - Certivicate 1V in Small Business Management
  • 1998 Australian Horse Riding Centres - Level o Instructors Certificate
  • 1999 Margaret River Wine Industry Association Inc - Certificate in Wine Appreciation
  • 2000 Aussie Host - Certificate of customer service training programme

Websites

Affiliations

  • Endurance Horse Riding
  • Speedway Driving
  • Yoga
  • Flying an aeroplane

References

References available upon request.

Timeline

Outback Horse Trails

Self Employed
01.2020 - Current

The Humble Horse

Self Employed
01.2009 - 01.2024

Associate of Arts - Graphics Design And Multimedia

Graphics Design And Multimedia TAFE

High School Diploma -

Busselton Senior High School

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Linda Yates