Lindelle Thompson
Willowbank,QLD
Summary
Accomplished Human Resources Manager with a proven track record at the Department Of Defence - Air Force, as a conscientious and compassionate professional. Proficient in enhancing employee relations and streamlining HR processes. Skilled in Microsoft Office and adept at conflict resolution. Successful in developing strategic HR goals aligned with company objectives, demonstrating exceptional staff management and policy enforcement and record keeping capabilities.
Overview
27
27
years of professional experience
Work History
Human Resources Manager
Department Of Defence - Air Force
06.2000 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payments and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to develop strategic goals for human resources departments, ensuring alignment with overall company objectives.
- Streamlined HR processes for increased efficiency in, on-boarding, procedures and benefits administration.
Ride Operator
Dreamworld
10.1997 - 05.2000
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain clean, organized, and safe ride area for guests.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Maintained high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Managed emergency situations calmly, following established protocols to ensure guest safety and well-being.
Education
Diploma - Management
RTO
Brisbane, QLDDiploma - Hospitality Manangement
TAFE Queensland
Ashmore, QLDCertificate IV - Public Safety And Coordination
RTO
Brisbane, QLDCertificate IV - Work Health And Safety
TAFE NSW
Sydney, NSWCertificate IV - Fundamentals of Project Management
MTS
Brisbane, QLDCertificate IV - Workplace And Business Coaching
Open Door Coaching
Brisbane, QLDNo Degree -
Odyssey Training
Brisbane, QLDSkills
- Microsoft Office proficiency
- Records Management
- Policy Enforcement
- Workforce improvements and management
Timeline
Human Resources Manager
Department Of Defence - Air Force
06.2000 - Current
Ride Operator
Dreamworld
10.1997 - 05.2000
Diploma - Management
RTO
Diploma - Hospitality Manangement
TAFE Queensland
Certificate IV - Public Safety And Coordination
RTO
Certificate IV - Work Health And Safety
TAFE NSW
Certificate IV - Fundamentals of Project Management
MTS
Certificate IV - Workplace And Business Coaching
Open Door Coaching
No Degree -
Odyssey Training
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