LINDSAY GORDON
Casino,NSW
Summary
Dedicated professional with strong customer service skills and a focus on relationship building. Experienced in problem-solving and effective communication, aiming to enhance member engagement and satisfaction. Compassionate community support worker with extensive experience in client advocacy and emotional support. Skilled in event coordination, team collaboration, and crisis intervention, committed to improving client experiences and fostering community relationships. Results-driven retail member assistant with a proven track record in customer service and team collaboration. Known for effective communication and problem-solving abilities, ready to contribute to enhanced service delivery and member satisfaction. Skilled Member Assistant with background in providing top-notch customer service and administrative support. Strong communication skills, ability to manage multiple projects simultaneously and commitment to delivering exceptional member experiences showcased through previous roles. Demonstrated strengths include problem-solving capabilities, organizational skills, and team collaboration. Previous work has resulted in improved operational efficiency and superior member satisfaction.
Overview
27
27
years of professional experience
Work History
Retail Member Assistant
Ampol Limited
Casino, NSW
05.2025 - Current
- Assisted members with inquiries about products and services.
- Collaborated with team members to enhance service delivery strategies.
- Customer service delivery to community
- Restock and Stocking business product
- Ensuring duties are kept at a high standard for parties
Aged Care/NDIS Community Support Worker
Mid-Richmond Neighbourhood Centre
Evans Head, NSW
05.2020 - Current
- Assisted individuals with daily living activities and personal care tasks.
- Developed supportive relationships with clients to foster trust and communication.
- Coordinated social activities and community events to enhance client engagement.
- Provided transportation assistance to clients for appointments and community access.
- Maintained accurate client records and documentation for service compliance.
- Collaborated with healthcare professionals to ensure holistic client support.
- Educated clients on available community resources and support services.
- Advocated for client needs within the community and service organizations.
- Supported clients during medical appointments, advocating on their behalf when needed.
- Provided emotional support and encouragement throughout treatment process.
- Provided transportation for clients to various appointments or activities as required.
- Responded quickly to emergency situations involving clients in order to protect their safety.
- Provided support to individuals with disabilities in activities of daily living.
- Participated in team meetings, providing input regarding client care plans.
- Supported individuals with facility-based planned activities in home and community settings.
- Created a safe environment by identifying potential risks and implementing appropriate interventions.
- Maintained accurate records of client progress, services provided, and any issues encountered.
- Facilitated recreational activities that encouraged socialization and skill development.
- Developed individualized plans for clients and monitored progress towards goals.
- Educated families about available resources within the community.
- Supervised community outings, enabling clients to achieve maximum personal independence.
Policy IOfficer Trainee/Assistant for Aged Care Se
Mid-Richmond Neighbourhood Centre
Evans Head
03.2019 - 08.2019
- Assisting & developing policy of a handbook
- Refining relevant procedures
- Using policies, application of health and society
Community Aged Care Worker
Yarrabee Aboriginal Community Aged Care Centre
Ballina, NSW
03.2018 - 03.2019
- Provided personal care support to elderly clients in daily activities.
- Assisted clients with mobility and transportation needs during appointments.
- Developed personalized care plans in collaboration with healthcare professionals.
- Managed medication administration and ensured compliance with care routines.
- Facilitated social activities to enhance community engagement among residents.
- Maintained accurate records of client health and care progress regularly.
- Communicated effectively with families regarding client well-being and needs.
- Trained new staff on best practices in aged care services and procedures.
- Conducted regular home visits to monitor client health and wellbeing.
- Assisted in the preparation of meals for clients according to individual dietary requirements.
- Developed strategies for managing challenging behaviours exhibited by some clients.
- Observed and documented changes in the physical and mental condition of clients.
- Offered advice on nutrition, exercise and lifestyle choices that are beneficial for seniors.
- Collaborated with other health professionals to implement care plans tailored to each client's needs.
- Ensured compliance with safety regulations by conducting periodic equipment checks.
Retail Team Member
Master Home and Warehouse
Lismore
01.2015 - 07.2016
- Assisted customers with product selection and provided expert advice.
- Restocked shelves and organized inventory for easy access.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of the sales floor and storage areas.
- Collaborated with team members to improve store display layouts.
- Trained new staff on store policies and customer service techniques.
- Resolved customer complaints promptly to ensure satisfaction.
- Monitored stock levels and communicated needs to management regularly.
- Stocked shelves with merchandise and ensured that items were properly priced and labeled.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Community Support Worker
Ngunya Jarjum
Lismore
08.2009 - 12.2013
- Supported individuals with disabilities in daily living activities and personal care.
- Assisted clients in accessing community resources and support services effectively.
- Developed individualized care plans tailored to client needs and goals.
- Facilitated group activities to promote social interaction and community engagement.
- Collaborated with healthcare professionals to coordinate client care and treatment plans.
- Documented client progress and reported observations to relevant stakeholders regularly.
- Provided crisis intervention and emotional support during challenging situations.
- Educated families on available resources and strategies for enhanced support systems.
- Supported clients during medical appointments, advocating on their behalf when needed.
- Provided emotional support and encouragement throughout treatment process.
- Provided transportation for clients to various appointments or activities as required.
Aboriginal Health Worker/Medical Receptionist
Casino Aboriginal Medical Service
Casino, NSW
01.1999 - 01.2009
- Provided health education and resources to Aboriginal community members.
- Assisted in administering vaccinations and health screenings for patients.
- Collaborated with multidisciplinary teams to develop patient care plans.
- Conducted outreach programs to promote preventive health initiatives.
- Documented patient interactions and maintained accurate medical records.
- Maintained a safe environment by adhering strictly to infection control protocols.
- Educated patients about preventive measures such as proper nutrition habits and exercise routines.
- Advised patients on how to manage chronic conditions through medication adherence programs.
- Provided health care services to a variety of patients, including physical examinations and screenings.
- Engaged with local organizations to enhance community health partnerships.
- Supported cultural competency training for staff and community personnel.
Education
Provide Cardiopulmonary Resuscitation -
Skills Network
Australia11-2025
Aggression And Dementia -
Etrainu
Queensland08-2025
Common Mental Illnesses -
Mentally Well Workplaces
08-2025
Food Safety For Disability Support Workers -
National Disability Services
08-2025
The Landscape of Disability in Australia -
National Disability Services
07-2025
What Is Mental Health And Mental Illness? -
Mentally Well Workplaces
07-2025
Incident Management And Reporting -
National Disability Services
06-2025
Personal Protective Equipment (PPE) -
National Disability Services
06-2025
Cultural Awareness -
Etainu
03-2025
COVID-19: What It Is, How To Prevent Spread -
Etrainu
04-2024
Let’s Talk Disability -
National Disability Services
11-2023
Professional Boundaries -
National Disability Services
11-2023
Hand Hygiene -
Etrainu
10-2023
Zero Tolerance - Understanding Abuse -
National Disability Services
10-2023
Some College (No Degree) -
Casino High School
Casino, NSWSkills
- Customer service
- Record management
- Event coordination
- Inventory management
- Safety compliance
- Community outreach
- Health advocacy
- Team collaboration
- Crisis intervention
- Effective communication
- Problem solving
- Relationship building
- Time management
- Emotional support
- Professionalism and courtesy
- Data entry proficiency
- Customer support
- Tracking complaints
- Document processing
- Healthcare
- Client education
- Problem resolution
- Rapport building
- Multitasking capacity
- Team building
- Teamwork
- Microsoft office
- Information gathering
Timeline
Retail Member Assistant
Ampol Limited
05.2025 - Current
Aged Care/NDIS Community Support Worker
Mid-Richmond Neighbourhood Centre
05.2020 - Current
Policy IOfficer Trainee/Assistant for Aged Care Se
Mid-Richmond Neighbourhood Centre
03.2019 - 08.2019
Community Aged Care Worker
Yarrabee Aboriginal Community Aged Care Centre
03.2018 - 03.2019
Retail Team Member
Master Home and Warehouse
01.2015 - 07.2016
Community Support Worker
Ngunya Jarjum
08.2009 - 12.2013
Aboriginal Health Worker/Medical Receptionist
Casino Aboriginal Medical Service
01.1999 - 01.2009
Provide Cardiopulmonary Resuscitation -
Skills Network
Aggression And Dementia -
Etrainu
Common Mental Illnesses -
Mentally Well Workplaces
Food Safety For Disability Support Workers -
National Disability Services
The Landscape of Disability in Australia -
National Disability Services
What Is Mental Health And Mental Illness? -
Mentally Well Workplaces
Incident Management And Reporting -
National Disability Services
Personal Protective Equipment (PPE) -
National Disability Services
Cultural Awareness -
Etainu
COVID-19: What It Is, How To Prevent Spread -
Etrainu
Let’s Talk Disability -
National Disability Services
Professional Boundaries -
National Disability Services
Hand Hygiene -
Etrainu
Zero Tolerance - Understanding Abuse -
National Disability Services
Some College (No Degree) -
Casino High School