Lingisifa Tasmania
Kingsgrove,NSW
Summary
Dynamic professional with extensive experience in client relations and health and safety, notably as a Cleaning Supervisor at ISS Global Cleaning. Proven track record in enhancing operational efficiency and training staff, while adept at managing inventory and prioritizing workloads to achieve optimal results. Committed to delivering exceptional service and fostering positive relationships.
Overview
21
21
years of professional experience
Work History
Cleaning Supervisor
ISS Global Cleaning
Randwick, NSW
04.2021 - 05.2024
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
Call Center Representative
Westpac Banking
Parramatta, NSW
06.2021 - 11.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Child Support Agent
Childrens Focus NSW
Ryde, NSW
02.2018 - 04.2019
- Optimized workflow processes within the office environment for enhanced productivity among Child Support Agent staff members.
- Participated in community outreach initiatives to educate the public about available child support services and resources.
- Improved child support collection rates by implementing efficient case management strategies.
- Collaborated closely with legal teams to prepare court documents related to paternity establishment, enforcement actions, or modification hearings.
Aged Care Worker
Ads Care NSW
Bondi, NSW
04.2016 - 11.2018
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Support Worker
Pacific Health & Wellness
Richmond, NSW
03.2017 - 11.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
Special Needs Bus Driver
Flash Transport Ltd
Greenacre, NSW
01.2007 - 12.2013
- Complied with all state regulations regarding vehicle maintenance, licensing requirements, and inspection procedures to avoid fines or penalties.
- Reduced incidents of property damage through vigilant monitoring of student activities while on the bus.
- Communicated effectively with parents, teachers, and administrators regarding student transportation concerns and updates.
- Completed required training and certifications in CPR, first aid, defensive driving, and other relevant courses to ensure optimal job performance.
- Adapted quickly to changes in weather conditions or road closures, finding alternate routes when necessary to maintain schedules.
- Improved on-time arrivals by efficiently planning routes and adjusting for traffic conditions.
- Collaborated with school staff to develop individualized transportation plans for students with unique needs.
- Provided a positive atmosphere on the bus by fostering respectful relationships with students and encouraging appropriate behavior.
Administrative Officer
Select Appointments Ltd
Sydney, NSW
06.2003 - 05.2004
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Education
Bachelor - Social Work
Western Sydney University
Liverpool04-2022
Diploma - Family And Community Services
Bankstown Tafe
Bankstown06-2015
Certificate IV - Family And Community Services
National College
Sydney03-2014
Bachelor - Sociology
Australian Catholic University
Liverpool03-2014
Skills
- Health and safety
- Invoicing
- Chemical handling
- Client relations
- Scheduling and planning
- Workload prioritization
Timeline
Call Center Representative
Westpac Banking
06.2021 - 11.2021
Cleaning Supervisor
ISS Global Cleaning
04.2021 - 05.2024
Child Support Agent
Childrens Focus NSW
02.2018 - 04.2019
Support Worker
Pacific Health & Wellness
03.2017 - 11.2017
Aged Care Worker
Ads Care NSW
04.2016 - 11.2018
Special Needs Bus Driver
Flash Transport Ltd
01.2007 - 12.2013
Administrative Officer
Select Appointments Ltd
06.2003 - 05.2004
Bachelor - Social Work
Western Sydney University
Diploma - Family And Community Services
Bankstown Tafe
Certificate IV - Family And Community Services
National College
Bachelor - Sociology
Australian Catholic University