LINH HOANG - DATA ANALYST GRADUATE

• Provided exceptional customer service to prospective students and parents, answering inquiries via phone or email promptly and professionally.
• Enhanced client satisfaction by providing personalized course recommendations based on individual needs and goals.
• Increased course enrollment rates through targeted marketing strategies and persuasive communication techniques.
• Conducted thorough market research to identify new trends in professional development courses, ensuring a competitive edge in the marketplace.
• Boosted lead generation through the creation of engaging content for social media platforms.
• Collaborated with cross-functional teams to develop innovative event themes and creative concepts that engaged attendees.
• Hosted events by fostering audience interaction through thoughtful icebreakers and engaging activities tailored to specific events or themes.

• Processed about 200 school applications in a timely manner, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
• Generated daily reports of student applications' status to managers.
• Built relationships with high school counsellors & consultants, fostering a network of referrals for potential applicants.
• Acted as the front line for IAE for workshop attendance to build close relationships with educational agencies and schools.
• Supported additional functions in administration and reception areas.

• Actively engaged in 20 audit projects working with clients' financial data and issued financial statements & reports.
• Analyzed financial data to get insights on business finance through data visualization and analysis.
• Gained valuable insights into various industries through diverse client engagements, broadening overall knowledge base as an auditor.
• Collaborated with team members to complete audits within established deadlines, maintaining a consistent level of professionalism throughout the process.
• Assisted in the preparation of high-quality audit workpapers, maintaining attention to detail and organization throughout each engagement.

• 8.0 GPA
• Project 1: Optimizing Donor Retention at World Vision Australia Through Data Analytics

Role: Business Analyst - Analyzed donor data and developed predictive models to enhance donor engagement and retention marketing strategies.

• Project 2: Interactive Las Vegas Insights Dashboard

Role: Data Analyst - Created an interactive Tableau dashboard for the Las Vegas dataset, presented on WordPress for enhanced client insights.

• 3.48/4 GPA
• Academic Excellence Scholarship, in 2018 & 2022 from AOF