Bianca Miller
Croydon,Australia
Summary
Driving measurable ROI through strategic partnerships as a Senior EdTech & SaaS Business Development Manager and Education Consultant with over 15 years’ experience driving sustainable revenue growth across higher education, VET, government, and workforce development sectors. Proven track record of owning and expanding $1M+ portfolios, closing mid-market to enterprise SaaS agreements ($180K–$210K), and navigating complex, procurement-led buying environments. Highly effective in consultative and value-based selling, translating academic, operational, and commercial requirements into scalable SaaS solutions that drive adoption, retention, and long-term customer value. Recognised for disciplined CRM execution, structured discovery, stakeholder alignment, and repeatable sales performance across long sales cycles. Revenue Scope: $1M+ portfolios | B2B/B2C EdTech, Enterprise & mid-market SaaS ($50K–$210K) | Higher education, VET & government.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Development Manager & Education Consultant – ANZ Higher Education
McGraw-Hill Australia
08.2024 - 09.2025
- Owned enterprise B2B SaaS growth across 200+ Tier-1 higher-education institutions, delivering 15–18% year-on-year revenue growth
- Closed enterprise SaaS agreements ($180K–$210K) across 6–12-month sales cycles, engaging academic, procurement, finance, and executive stakeholders
- Managed and expanded a $1M+ annual SaaS portfolio, sustaining 90–92% retention through adoption-led engagement
- Developed ROI-driven business cases, generating $420K+ in documented institutional cost savings
- Shortened sales cycles by ~20% through structured discovery, stakeholder mapping, and decision alignment
- Demonstrated repeatable performance by consistently progressing opportunities from discovery to close across multiple academic cycles.
Business Development Manager & Education Consultant
Tred College
03.2024 - 08.2024
- Delivered 350+ funded traineeships within six months, supporting employer workforce demand
- Built and managed 80+ employer partnerships, increasing placement capacity by ~65%
- Achieved 95% enquiry-to-enrolment conversion, exceeding sector benchmarks
- Increased qualified lead volume by ~50% within three months through CRM optimisation
- Secured 95% employer subsidy approval rates, reducing funding delays
- Reduced enrolment and compliance processing time by ~30%, improving speed-to-placement
Future Student Officer
Swinburne University of Technology
06.2023 - 08.2024
- Managed high-volume B2C recruitment pipelines, advising 6,000+ prospective students annually
- Exceeded individual application KPIs by 35% across consecutive recruitment cycles
- Delivered structured, needs-based advising to improve conversion and pathway alignment
- Maintained 98% student satisfaction across complex admissions enquiries
- Supported multi-semester intake growth during peak recruitment periods
- Ensured >98% CRM data accuracy to support reporting and forecasting
Senior Education Advisor / Business Development Manager
Mentor Education
03.2017 - 06.2023
- Generated $1.6M+ annually over six years, consistently achieving 120–145% of revenue targets
- Managed high-volume B2B and B2C sales pipelines with sustained 35%+ conversion rates
- Delivered tailored education solutions aligned to learner outcomes and workforce demand
- Sustained 98% retention through relationship-led account management
- Built long-term referral partnerships, generating repeat and referral-based revenue
- Maintained accurate CRM forecasting, reporting, and compliance documentation
Education
Postgraduate Diploma - Health Promotion
La Trobe University
Bachelor of Health Science - Nutritional Therapy
Victoria University
Certificate IV - Business
Thompson Education
Master of Social Work - undefined
Southern Cross University
01.2026
Skills
- Sales & Business Development
- End-to-end sales cycle ownership (discovery to close)
- Sales Process: Consultative and Solution-led Selling Sales Methodologies techniques (Sales Strategies) Virtual Sales Calls, Sales Presentations
- Structured discovery and needs analysis Customer Success & Retention Objection Handling ICP Buyer personas
- Pipeline governance, forecasting, and reporting
- Institutional B2B sales (universities, RTOs, government)
- B2B/B2C Edtech & SaaS industries, Sales Life Cycle, Customer Success
- Subscription-based and SaaS commercial models
- Adoption-led growth, renewals, and account expansion
- Education compliance, governance, and funding frameworks
- Digital Transformation in Education
- E-Learning Ecosystems Data-Driven Decision Making
- Subject Matter Expert (Trusted Advisor)
- Cross-functional Collaboration, Strategic Commercial Negotiation, Contract Management, and Multi-stakeholder Engagement
- Analytical Problem Solving, Public Speaking, and Multilingual Communication
- CRM data analytics, reporting, and sales forecasting
- CRM (Salesforce, HubSpot and Pipedrive)
- G-Suite/Microsoft 365 (Zoom, Teams, and Microsoft Bookings)
- Adobe Acrobat, Express, PDF Spaces
- AI (ChatGPT, Gemini and CoPilot)
Accomplishments
- Generated $1.6M+ in annual revenue, consistently achieving 120–145% of target
- Closed enterprise EdTech & SaaS agreements valued at $180K–$210K
- Owned and expanded $1M+ portfolios with sustained 90–98% retention
- Delivered 22–35% growth in SaaS and digital learning adoption
- Generated $420K+ in institutional cost savings through value-based pricing
- Reduced average sales cycle duration by 20% (from 9 months to 7 months)
Certification
- McGraw-Hill Sales Academy – Consultative & Value-Based Selling
- HubSpot Academy – Inbound Sales & CRM Pipeline Management
- Active Listening – Applied to Discovery and Qualification
- Personality Types at Work – Stakeholder Communication
- Professional Certificate in Neurodivergent Affirming Practice
- Aboriginal & Torres Strait Islander Cultural Competence – Koori Heritage Trust
CLINICAL PLACEMENT
- Instinct CBT — Master of Social Work Field Placement
- Jun 2022 – Jan 2023
- Secured $500K+ in NDIS funding for 35+ Neurodivergent families through DSM-aligned assessments and strategic referral coordination.
- Engineered 20+ Positive Behaviour Support Plans, reducing behavioural escalations by 30% and improving well-being outcomes.
- Improved client engagement scores by 40% using strengths-based, solution-focused language and rapport-building strategies.
- Clinical Practice & Stakeholder Engagement
- Facilitated 50+ cross-functional stakeholder engagements with occupational therapists, psychologists, psychiatrists, and school counsellors.
- Conducted MIGDAS and ADOS assessments with 10+ behavioural specialists, accelerating diagnostic pathways and eligibility confirmation.
- Maintained 100% compliance across 40+ client portfolios, ensuring continuity of care and timely service delivery.
- Led culturally safe referral pathways using Neuroaffirming Practice, reducing waitlist times and improving access to multidisciplinary services.
- Reflective Practice & Professional Development
- Completed Professional Certificate in Neurodivergent Affirming Practice, integrating trauma-informed and culturally safe frameworks into daily practice.
- Engaged in weekly supervision, strengthening bias awareness and reflective practice and enhancing direct client outcomes.
Timeline
Business Development Manager & Education Consultant – ANZ Higher Education
McGraw-Hill Australia
08.2024 - 09.2025
Business Development Manager & Education Consultant
Tred College
03.2024 - 08.2024
Future Student Officer
Swinburne University of Technology
06.2023 - 08.2024
Senior Education Advisor / Business Development Manager
Mentor Education
03.2017 - 06.2023
Postgraduate Diploma - Health Promotion
La Trobe University
Bachelor of Health Science - Nutritional Therapy
Victoria University
Certificate IV - Business
Thompson Education
Master of Social Work - undefined
Southern Cross University