Lisa Arduin
42 Clearwater St Newport,QLD
Summary
Experienced with customer service, sales techniques, and product knowledge. Utilizes friendly and approachable communication to connect with customers and recommend relevant products. Track record of maintaining organized inventory and supporting team goals.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Dynamic cleaning contractor with a strong work ethic and a proven track record at Easy Cleaning Services. Enhanced customer satisfaction through meticulous attention to detail and effective chemical handling. Achieved zero workplace accidents by adhering to health and safety compliance, while consistently securing long-term contracts through exceptional customer service.
Results-oriented cleaning professional, skilled in delivering top-notch cleanliness and hygiene for diverse environments. Proven track record of implementing effective cleaning strategies and maintaining impeccable standards. Recognized for strong teamwork, reliability, and adaptability in fast-paced settings, ensuring seamless operations.
Overview
32
32
years of professional experience
Work History
Cleaning Contractor
Own Business
08.2019 - 04.2025
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
- Developed customized cleaning plans tailored specifically to each client''s unique needs.
- Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Contributed to the growth of the business by securing long-term contracts with satisfied customers.
- Expanded clientele through effective networking and promotion of company services.
- Established trust with clients through consistent communication regarding progress updates and any issues encountered during the project.
- Implemented environmentally friendly cleaning practices to reduce environmental impact without compromising quality.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Cleaner
Easy Cleaning Services
09.2018 - 08.2019
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Provided assistance to other staff members with cleaning of difficult areas.
- Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
Party Hire Consultant
Walkers Party Hire
08.2015 - 05.2018
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with management, and sales team to deliver party goods needed for event.
- Cleaning all goods returned from hire. Plates, cutlery and glassware from events catering to 500+
- Ensuring deliveries were cleaned and packed to go on delivery trucks by delivery date.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
Retail Worker
Cake & Party Decorating
02.2011 - 04.2015
- Store was cake decorating, Balloon decorations and party needs and supplies.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Responsible for all online and Ebay orders. Delivered to post office box or Post Office.
- Setting up their new distribution warehouse to stock over supplies and to be solely used for online orders. Generally would spend half of the day at the warehouse followed by spending the afternoon in store serving customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered incoming calls and emails to provide product information, features and benefits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
Personal Carer
Myself
10.2009 - 09.2010
- Cared for my terminally ill mother.
- Assisted with feeding and monitored intake to help achieve nutritional objectives.
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patient.
Graphic Designer
Admag
01.2006 - 07.2009
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Conceptualized unique logo designs for startups, establishing strong visual identities that resonated with target markets.
- Completed final touches for projects such as images sizes and font selection.
- Completed final touches for projects before rollout.
- Produced high-quality product packaging designs that successfully captured target audience attention and led to increased sales revenue.
- Created logos and branding materials for various clients, which increased brand recognition and customer engagement.
- Created logos, illustrations and typography for various organizations.
- Edited and enhanced existing artwork and graphics.
- Created original artwork for range of print, web and video projects.
- Applied color theory and composition techniques to construct appealing designs.
Graphic Designer
Admag
06.2002 - 01.2004
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Proved successful working within tight deadlines and a fast-paced environment.
- Achieved consistent look and feel across all company materials, reinforcing brand identity.
- Elevated customer satisfaction by personalizing graphic design solutions.
- Enhanced brand visibility by designing innovative marketing materials.
- Developed creative design for print materials, brochures, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
Graphic Reproducer
Craft Printing
07.1993 - 06.2001
- Camera operator
- Mac Operator proficient in Adobe software applications
- Bench Planner,
- Signa Station trainer,
- Eagles team member responsible for implementing quality assurance.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
Graphic Reproducer
Colourscript
12.1997 - 02.2001
- Scanning photographs. Adding and retouching using Photoshop and relevant software.
- Liaise with customers.
- 3M Proofing.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Bench Planning
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Certificate III in Graphic Reproduction
School of Graphic Arts
Ultimo, NSWSkills
- Strong work ethic
- Commercial cleaning proficiency
- Residential cleaning experience
- Customer assistance
- Patience and empathy
- Time management
- Workplace safety compliance
- Front-end organization
- Motivation and initiative
- Reliability and punctuality
- Customer service
- Health and safety compliance
- Chemical handling
- Hazardous material handling
- Attention to detail
- Verbal and written communication
Timeline
Cleaning Contractor
Own Business
08.2019 - 04.2025
Cleaner
Easy Cleaning Services
09.2018 - 08.2019
Party Hire Consultant
Walkers Party Hire
08.2015 - 05.2018
Retail Worker
Cake & Party Decorating
02.2011 - 04.2015
Personal Carer
Myself
10.2009 - 09.2010
Graphic Designer
Admag
01.2006 - 07.2009
Graphic Designer
Admag
06.2002 - 01.2004
Graphic Reproducer
Colourscript
12.1997 - 02.2001
Graphic Reproducer
Craft Printing
07.1993 - 06.2001
Certificate III in Graphic Reproduction
School of Graphic Arts