Lisa Blair

Commenced in August 2018 as a Casual Sales Assistant and promoted to Assistant Store Manager in November 2019. In February 2021, I was appointed Store Manager.

• Manage daily operations to ensure smooth functioning of the store, maintaining a clean and safe environment for customers and employees.
• Manage daily inventory and stock control, repairs and store opening and closing procedures.
• Lead team performance through coaching, mentoring, training staff and team KPI's.
• Manage staff roster, taking into account customer traffic and employee strengths
• Address customer concerns promptly and professionally, resolving issues to maintain positive relationships with clients.
• Weekly and Monthly reports of Staff Progress and KPI targets
• Conduct performance reviews and upskill the team
• Awarded the Ballantyne Group Star Team Member Award in 2019 and 2020

Provide reception duties and undertake administration duties to the running of the business

• Customer Service - sales, warranty, spare parts and customer feedback
• Administration
• Accounts - invoices, creditors, debtors, payroll & BAS
• Bookings - workshop servicing, pre deliveries, warranties and deliveries
• Inventory Control - procurement, quality control, stocktake
• Banking Procedures
• Cleaning - showroom, offices and amenities

Assist in the maintenance and management of recreation facilities with the Town of Northam

• Customer Service - reception duties, liaising with individuals, sporting and community groups
• Administration duties
• Bookings - Council facilities including the Recreation Centre, Ovals, Halls and equipment
• Programming - developing and implementing programs
• Banking Procedures
• Stock - monitor and maintenance of sporting equipment, cleaning products and consumables
• Rosters - staff and cleaning
• Cleaning - as required
• Higher duties - in the absence of the Recreation Services Co-ordinator