Summary
Overview
Work History
Education
Skills
Responsibilities Skills
References
Certification
Hobbies
Timeline
Generic

Lisa Carroll

7 School Street Rosewood,QLD

Summary

Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Postal Transport Officer

Australia Post
03.2022 - Current
  • Currently Employed Permenant Part Time 25 hours a week as a Postal Transport Officer driving Australia Post Red Vans to Collect & deliver mail & parcels to internal & external customers
  • Conducted inspections on vehicles prior to use at beginning of shift each day.
  • Promoted safe driving habits within the team by consistently following traffic laws and regulations.
  • Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
  • Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
  • Collaborated with Supervisors effectively, communicating any delays or route changes as needed.
  • Communicated with other Van drivers to negotiate and build schedules.
  • Delivered packages promptly during multi-stop routes while maintaining excellent communication with clients about expected delivery times.
  • Driving a MR truck to collect & deliver ULD's with parcels to both internal & external customers as per NHVAS
  • Participated in weekly team brief meetings to keep up to date with Australia Post policies & procedures


Postal Delivery Officer

Australia Post
12.2021 - 03.2022
  • Employed Permanent Full time as a Postal Delivery Officer (Postie) driving Electric Delivery Vehicles
  • Boosted safety standards, conducting regular vehicle inspections of Electric Delivery Vehicles and adhering to traffic laws during mail deliveries.
  • Minimized delivery errors by double-checking addresses, postage, and packaging requirements before dispatching mail items.
  • Managed high volumes of mail during peak seasons while maintaining accuracy rates in sorting processes ensuring timely deliveries.
  • using Scanners to delivery parcels to customers home by scanning the barcodes then taking a picture with the scanner and safe drop the parcel as per the scanner's instructions.
  • Enhanced customer service by addressing inquiries, resolving complaints, and providing accurate information on postal services.
  • Collaborated with fellow Postal Delivery Officers to ensure seamless coordination and comprehensive coverage of designated territories.
  • Contributed to a positive workplace environment through effective communication and teamwork with colleagues, supervisors, and customers alike.
  • Ensured timely mail delivery for customer satisfaction with diligent adherence to schedules.
  • Safeguarded sensitive information through strict adherence to postal regulations and confidentiality protocols.

Revenue Protection Officer

Australia Post Customer Operations Liason Team
08.2021 - 12.2021
  • Demonstrated exceptional attention-to-detail within daily tasks, contributing to revenue being recovered for Australia Post
  • Conducting NHVAS compliance audits on delivered parcels, ensuring correct labelling, accurate weights, and safe packing. Using an iPad for photo documentation, weighing packages, and recording data in a spreadsheet for supervisors.
  • Auditing express parcels in the facility: labeling, photographing with iPad, applying express post stickers, and logging tracking numbers in a spreadsheet for supervisors.
  • Printing out labels for Cages for both internal & external customers.
  • Generating revenue for Australia Post by processing external courier packages at the sorting facility for return to customers who incur a fee for the service.
  • Using Microsoft Office suite and SAP
  • Using Scanners
  • Parcel sorting

HR Driver

Australia Post Group Melbourne Transport Facility
08.2019 - 08.2021
  • Employed Permanent Full time to Drive Heavy Rigid Vehicles delivering Mail & Parcels to Both Internal & External Customers of Australia Post with 100 kilometers of Base as per the National Heavy Vehicle Regulations
  • Complied with Chain of Responsibility as per NHVAS
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs as per the National Heavy Vehicle Regulations & Australia Post Policies
  • Licensed Forklift Driver to drive Forklifts for loading & unloading Heavy Rigid vehicles as per Australia Post Policies.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Attended toolbox talks to keep up to date with Transport Department news, Australia Post policies & NHVAS

Women in Transport Program

Australia Post Group Melbourne Transport Facility
08.2018 - 08.2019
  • Completed the Women in Transport Program through DECA ( Wondonga TAFE) successfully completing Superior Heavy Vehicle Course which forms part of the Certificate 3 in Driving Operations gaining my Victorian Heavy Rigid NON-Synchro Licence and Forklift Licence

Driver

Uber Technologies Ltd
08.2016 - 08.2018
  • Self Employed Driver Partner with Uber Technologies Ltd, giving safe, efficient and fun rides to the public and providing amazing customer service while working independently as a driver.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

Education

Superior Heavy Vehicle Course - Logistics

DECA Driver Education & Training Centre (Wondonga TAFE)
Albury, NSW
07.2019

No Degree - Forklift Licence

Go Workplace Training
Williamstown, VIC
09.2018

Certificate IV Nursing (Enrolled Nurse) - Nursing

North Sydney TAFE
St Leonards, NSW
04.2007

Certificate III Hospitality (Operations) - Hospitality

Port Macquarie TAFE
Port Macquarie, NSW
12.2004

Certificate III Business (Office Administration) - Office Administration

Kempsey TAFE
Kempsey, NSW
12.2001

Skills

  • Transportation Regulations
  • Route Planning
  • Driver supervision
  • Vehicle Maintenance
  • Scheduling Coordination
  • Fleet Management
  • Load Management
  • Cost Control
  • Dispatching procedures
  • Inspecting vehicles
  • Assisting customers
  • Handheld Scanners
  • Documentation skills
  • Transportation Planning
  • Incident Reporting
  • Securing loads

Responsibilities Skills

  • Use of Forklifts to load & unload Trucks with ULDS
  • Driving Electric Delivery Vehicles to delivery Mail and Small Parcels
  • Sorting Mail and Small Parcels
  • Driving Automatic Heavy Rigid Fuso Trucks with the capacity to carry 28 ULD’s of Parcels & Mail
  • Driving Trucks with the capacity of 20 & 10 ULDS
  • Following Duty boards & Ad Hoc Duties as Directed to both Internal & External Customers of Australia Post
  • Complete Truck Safety Checks daily pre & post Shift and report any defects to supervisors and complete safety reports via ourpost
  • Using highly developed time management skills to complete duties on time.
  • Liaising with the Registered nurse, Medical Officers (Doctors) and the Allied Health Team to manage patient interventions, take ownership of patient care and plug care shift gaps at short notice.
  • Active problem solving in complex, rapidly changing work environments and life critical situations, leading teams of up to 15 people to achieve positive health outcomes.
  • Market Agency services to Facilities; repeat bookings, patient follow-ups, health assessments.
  • Manage and delegate critical tasks ensuring that all health and compliance risk processes are met, including maintaining confidential patient information where accuracy and efficiency is paramount.
  • Excellent Verbal and Written Communication skills
  • Excellent Teamwork
  • Ability to work both in a team and independently with direct and indirect supervision
  • Excellent Time management skill
  • Ability to run own business as a subcontractor, can manage budgets, profit and loss statements, Manage GST and Tax affairs Independently.
  • Excellent Computer Skills, word processing skills and Microsoft Office trained.

References

Referees will be provided on request

Certification

  • HR License - August 2018
  • Licensed Forklift Driver - August 2018

Hobbies

I run Soapbayz, known as The Upcycled Soap Company, specializing in crafting cold process and Melt and Pour soap bases from waste materials. Partnered with 4 Hearts Brewery Ipswich and Soapbox Brewery Fortitude Valley, I offer educational Soapmaking classes promoting sustainable circular economy practices for both kids and adults. As a speaker at Ipswich Council's Sustainability Expo in 2022, I led workshops on Upcycling Food waste into soap as part of the FOGO program. Soapbayz stands out as Australia's sole gender-neutral and circular economy soap company.

Timeline

Postal Transport Officer

Australia Post
03.2022 - Current

Postal Delivery Officer

Australia Post
12.2021 - 03.2022

Revenue Protection Officer

Australia Post Customer Operations Liason Team
08.2021 - 12.2021

HR Driver

Australia Post Group Melbourne Transport Facility
08.2019 - 08.2021

Women in Transport Program

Australia Post Group Melbourne Transport Facility
08.2018 - 08.2019

Driver

Uber Technologies Ltd
08.2016 - 08.2018

Superior Heavy Vehicle Course - Logistics

DECA Driver Education & Training Centre (Wondonga TAFE)

No Degree - Forklift Licence

Go Workplace Training

Certificate IV Nursing (Enrolled Nurse) - Nursing

North Sydney TAFE

Certificate III Hospitality (Operations) - Hospitality

Port Macquarie TAFE

Certificate III Business (Office Administration) - Office Administration

Kempsey TAFE
Lisa Carroll