Lisa Carter
Mudgeeraba,QLD
Summary
Currently Acting Nurse Unit Manager for the Crisis Stabilisation Unit at Robina Hospital. Extensive experience across a diverse range of settings within the Gold Coast emergency mental health sector. Skills, aptitude and experience to enable the provision and coordination of specialist care and service delivery. Excellent communication and highly developed skills in risk and crisis management. Practical approach to problem solving and a drive to see things through to completion with the aim of achieving positive outcomes for consumers and staff, while meeting organisational objectives. Calm under pressure with the capacity to coordinate care, lead/manage others, provide sound clinical guidance and nurture professional relationships.
Overview
17
17
years of professional experience
Work History
Acting Nurse Unit Manager
Crisis Stabilisation Unit
10.2023 - Current
- Supervised, directed, and motivated high-quality performance from clinical team.
- Implemented and led staff meetings to engage the team, provide opportunity for staff to share ideas and concerns. Collaboration with a solution focus.
- Investigated and independently resolved complaints by leveraging clinical judgment and unit management expertise.
- Recruitment and training of new staff.
Acting Team Team Leader
Acute Care Team
08.2023 - 08.2023
- Provision of leadership and clinical direction to the Acute Care Team.
- Assess and utilise resources to resolve clinical issues and overcome challenges.
- Interdepartmental relationship development.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Clinical Nurse Consultant
Acute Care Team
08.2019 - Current
- Provision of expert level acute mental health and risk assessments, and the delivery appropriate clinical interventions within the Emergency Department, Intake phone triage and the Queensland Ambulance and Police Mental Health Co-Responder services.
- Provision of clinical leadership, direction and education.
- Co-ordination of clinical care, collaborative care planning and interdepartmental clinical liaison to facilitate patient flow.
- Co-ordination of shifts, demonstrated ability to address and manage any clinical and professional issues that arise.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
Clinical Nurse
Acute Care Team
07.2018 - 08.2019
- Utilising advanced clinical skills and knowledge to provide patient focused, trauma informed and evidence-based nursing care.
- Undertaking comprehensive mental health and risk assessments and implementing crisis management strategies.
- Providing brief interventions and psycho-education with a recovery focus and developing acute management plans.
Registered Nurse
Melaleuca Mental Health Inpatient Unit
09.2017 - 07.2018
- Provision of safe and supportive care to consumers utilising continuous assessment and prompt interventions in both acute and PICU areas.
- Nurse In Charge shifts and facilitating student and new graduate education.
Registered Nurse
The Sydney Clinic
04.2017 - 08.2017
- Monitor and manage mood and behaviour of consumers with dual diagnoses.
- Nurse In Charge shifts and facilitating student education.
- Alcohol and other drug withdrawal (COWS, AWS, AmphWS, BWS).
Registered Nurse
St. Vincent's Hospital Transition Programme
04.2016 - 04.2017
- Provision of safe and supportive care to consumers utilising continuous health and risk assessments and implementing prompt interventions.
- Cultivate therapeutic relationships, developing goals and wellness plans and providing education.
Registered Nurse
The Sydney Clinic
02.2016 - 06.2016
- Duties as stated above.
Assistant in Nursing
The Sydney Clinic
05.2007 - 02.2016
- Supporting the nursing team with provision of care of consumers with mental health/AOD needs.
Education
Master of Mental Health Nursing -
University of Newcastle
01.2021
Bachelor of Nursing -
University of Tasmania, Rozelle Campus
01.2016
Advanced Diploma Homoeopathic Medicine -
Sydney College of Homoeopathic Medicine
01.2004
Thai Massage Therapy -
TMT College of Thai Massage Therapy
01.2000
Skills
- Critical Thinking and Strong Clinical Judgment
- Staff Supervision, Development and Leadership
- Department and Workload Management
- Conflict Management
- Quality Improvement
- Excellent communication skills and ability to remain calm in high pressure environments
Mandatory Education
I am up to date with all mandatory education requirements.
Professional Development
- Clinical Leadership and Management Program
- Occupation Violence Prevention training
- Preceptor Training Programme
- MHA2016 - Authorised Mental Health Practitioners
- Suicide Prevention Pathway Online + Workshop
- Aboriginal Culture: Respecting the Difference Workshop
- Seclusion and Restraint Workshop
- Recognition and Management of Patients with Acute Conditions Workshop
- Violence Prevention and Management 4-day Workshop
References
Nevilla Kiriona. Team Leader, Acute Care Team. 0401 107 111
Nicki Filauer. Assistant Director of Nursing. 0405 226 304
Dr Sandeep Naik. Consultant Psychiatrist, Crisis Stabilisation Unit 0424 977 749
Timeline
Acting Nurse Unit Manager
Crisis Stabilisation Unit
10.2023 - Current
Acting Team Team Leader
Acute Care Team
08.2023 - 08.2023
Clinical Nurse Consultant
Acute Care Team
08.2019 - Current
Clinical Nurse
Acute Care Team
07.2018 - 08.2019
Registered Nurse
Melaleuca Mental Health Inpatient Unit
09.2017 - 07.2018
Registered Nurse
The Sydney Clinic
04.2017 - 08.2017
Registered Nurse
St. Vincent's Hospital Transition Programme
04.2016 - 04.2017
Registered Nurse
The Sydney Clinic
02.2016 - 06.2016
Assistant in Nursing
The Sydney Clinic
05.2007 - 02.2016
Master of Mental Health Nursing -
University of Newcastle
Bachelor of Nursing -
University of Tasmania, Rozelle Campus
Advanced Diploma Homoeopathic Medicine -
Sydney College of Homoeopathic Medicine
Thai Massage Therapy -
TMT College of Thai Massage Therapy
Similar Profiles
Lilah MyersLilah Myers
Crisis Support Specialist at Red Rock Norman Crisis UnitCrisis Support Specialist at Red Rock Norman Crisis Unit
Gloria AldridgeGloria Aldridge
Patient Care Technician at Crisis Stabilization Unit, Behavioral Health NetworkPatient Care Technician at Crisis Stabilization Unit, Behavioral Health Network
Daisy KonecnyDaisy Konecny
Internship Student at Tom Green County Sheriffs Crisis Intervention UnitInternship Student at Tom Green County Sheriffs Crisis Intervention Unit