Lisa Chea
Springvale,VIC
Summary
Proficient in Microsoft D365 and AX dynamics, with hands-on experience in inventory management, procurement, item setup, and item creation. A dynamic professional with a proven track record at Ball and Doggett, excelling in supply chain coordination and customer service. Demonstrates strong adaptability and resilience while effectively managing inventory and procurement processes. Skilled in leveraging ERP systems to optimise operations, committed to fostering strong relationships, ensuring timely deliveries, and driving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Indent Coordinator
Ball and Doggett
Dandenong, VIC
08.2024 - Current
- Raised sales and purchase orders for customer-indented stock, ensuring timely procurement and adherence to delivery schedules.
- Monitored shipments and container movements, coordinating with purchasing, warehouse, and logistics teams to streamline supply chain operations.
- Monitored inventory levels and initiated requisitions to prevent shortages or delays. Generated stock and tracking reports, accurately reconciling consignments and ensuring transparency in supply status with customers.
- Maintained accurate records and documentation of indent transactions in ERP systems.
- Liaised with suppliers and customers for order confirmations, delivery schedules, and issue resolution.
- Ensured adherence to organisational procurement policies and project timelines.
- Assumed a key role in item creations ensuring the accurate setup, classification, and maintenance of stock items in the ERP system. This supported seamless procurement, improved reporting accuracy, reduced transactional errors, and strengthened end-to-end supply chain visibility.
Customer Service Officer
Ball and Doggett
Dandenong, VIC
01.2021 - 08.2024
- Delivered exceptional customer service. served as the internal representative, effectively managing the needs of internal customers by ensuring timely and efficient responses to their requests and requirements.
- Resolved complex customer issues with empathy and efficiency, strengthening retention and satisfaction.
- Maintained up-to-date knowledge of products, services, and promotions to provide accurate information to customers.
- Monitored and maintained customer stock levels daily, proactively refilling inventory to ensure uninterrupted supply and meet customer demand.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted with inventory analysis by Monitoring stock levels across Ball and Doggett Australia, identifying surpluses and shortages to transfer inventory accordingly and prevent overstocking or under-stocking. Reduced inventory discrepancies by 15% through improved reconciliation processes.Streamlined stock tracking, reducing delivery delays by 20%.
- Assisted in managing ICONSIGNMENT— a system designed to ensure daily stock replenishment and smooth operations without requiring any action from the customer.
Shop Assistant
YEA BAKERY
Yea, VIC
04.2019 - 01.2021
- Delivered exceptional customer service. served as the internal representative, effectively managing the needs of internal customers by ensuring timely and efficient responses to their requests and requirements.
- Handled escalated complaints, transforming negative experiences into positive resolutions, leading to customer retention.
- Maintained up-to-date knowledge of products, services, and promotions to provide accurate information to customers.
- Ensuring stock levels are maintained daily, proactively refilling inventory to guarantee uninterrupted supply and meet customer demand.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Skills
- Adaptability & Flexibility: Quickly adjust to new challenges and environments, maintaining productivity and a positive attitude
- Curiosity & Initiative: Proactively seek new knowledge and opportunities, demonstrating a commitment to continuous learning
- Resilience : Effectively navigate setbacks and challenges, employing creative solutions to overcome obstacles
- Communication & Reliability: Convey information clearly and consistently, building trust and ensuring dependable performance
- Time Management & Attention to Detail:Effectively prioritises tasks to meet deadlines while maintaining high accuracy and consistency, ensuring quality outcomes even under pressure
- Utilised Microsoft D365 and AX Dynamics to manage item setups, track inventory, raise purchase orders, and maintain accurate procurement records
Timeline
Indent Coordinator
Ball and Doggett
08.2024 - Current
Customer Service Officer
Ball and Doggett
01.2021 - 08.2024
Shop Assistant
YEA BAKERY
04.2019 - 01.2021