Lisa Davies-Vines

• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
• Executed record filing system to improve document organization and management.
• Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
• Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
• Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
• Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
• Streamlined office processes by implementing efficient organizational strategies and time management techniques.
• Assisted coworkers and staff members with special tasks on daily basis.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines and project specific criteria.
• Contributed to a positive team environment by collaborating with fellow volunteers and senior staff on group training and presentations.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
• Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
• Prepared project presentations and reports to assist senior staff.
• Conducted research for various projects, leading to well-informed decisions and successful outcomes.
• Enhanced team productivity by assisting with organization of project documentation.

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Enhanced communication among team members to foster collaborative and supportive work environment.
• Assisted clients in navigating complex industry challenges with strategic recommendations.
• Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
• Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
• Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
• Collaborated with teams to define, strategize, and implement marketing and web strategies.
• Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
• Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
• Analyzed financial data to identify cost-saving opportunities, advising clients on budget optimization strategies.
• Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.

• Served as a liaison between the organization and key stakeholders, fostering trust through open communication and transparent decision-making processes.
• Advocated for underrepresented populations within the community, ensuring their voices were heard when shaping organizational policies or planning new programs.
• Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
• Maintained an up-to-date knowledge of best practices in community outreach, regularly attending professional development workshops and networking events to stay informed about new strategies or tools that could enhance program impact.
• Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
• Enhanced community engagement by developing and implementing targeted outreach programs.
• Managed budgets for multiple projects, consistently adhering to financial constraints while achieving desired outcomes.
• Documented and analyzed performance of different programs in order to make proactive decisions about services.
• Streamlined internal processes for volunteer coordination, leading to more efficient use of resources and improved satisfaction among those donating their time and skills.

• Managed day-to-day business operations.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased satisfaction for final outcome and for working contractors by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with contractors to assess needs and propose optimal solutions.
• Hired and managed a high-performing team of contractors dedicated to achieving desired goals.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

• Self-motivated, with a strong sense of personal responsibility to support the business owner to realign his business and personal life balance as an owner Chiropractor in his clinic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked effectively in fast-paced environment, creating the change pathways and then supporting the owner, staff and business to transition in the change..
• Working independently and collaboratively in a team environment while I both trained and executed new or changed roles.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written to support the creation of new staff practice.
• The creation of an Administration body to manage the clinic providing industry protection for practitioners.
• Strengthened communication skills through regular interactions with others involved in the process - Owner, Accounting and Marketing Contractors, Staff and Clients.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Long term satisfaction for Owner, staff, clients and myself for the clinic's growth in both productivity and stability.

• Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently. multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Executed record filing system to improve document organization and management.
• Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
• Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
• Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
• Managed travel arrangements for senior executives by securing flights and making hotel reservations.
• Streamlined office processes by implementing efficient organizational strategies and time management techniques.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Established administrative work procedures to track staff's daily tasks.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Volunteered to help with special projects of varying degrees of complexity.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Performed research to collect and record industry data.

• Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
• Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
• Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
• Increased overall team productivity and minimized disruption in transition phase by fostering a positive work environment and providing effective leadership.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Negotiated contracts with suppliers and vendors, securing favourable terms for the company while maintaining strong relationships.

• Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
• Provided exceptional customer support, resolving complex technical issues with effective communication skills.
• Completed troubleshooting and diagnostics on company resources.
• Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
• Created training material and maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
• Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
• Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
• Enhanced data security, implementing rigorous backup procedures and disaster recovery plans.
• Authored best practices documentation for use in new personnel onboarding processes.
• Assessed business requirements to create focused solutions.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Created, implemented applications and protocol author of new to Australia Medical equipment, modalities and treatment protocols in accordance with Medical Standard Requirements and Regulations.
• On approval training was undertaken and Australian Standard training manuals were authored and staff trained.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Created, implemented applications and protocol author of new to Australia Medical equipment, modalities and treatment protocols in accordance with Medical Standard Requirements and Regulations.
• On approval training was undertaken and Australian Standard training manuals were authored and staff trained.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
• Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
• Mentored and trained employees to improve performance and encourage professional growth.
• Enhanced customer loyalty through exceptional service and consistent product quality.
• Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
• Increased customer satisfaction by implementing high-quality food and beverage offerings.
• Implemented inventory management systems to minimize waste and optimize stock levels.
• Boosted cafe sales with creative marketing strategies and promotional events.
• Developed strong relationships with suppliers to ensure timely deliveries and favourable pricing terms.
• Established partnerships with local farmers markets, which allowed for sourcing fresh ingredients at lower prices while supporting the community.
• Increased repeat business from customers by offering loyalty programs and personalized incentives based on purchase history data analysis.
• The Cafe was a food training and soft therapy initiative for the patients of the clinic I was working with. Specializing in GF Dairy Free and Sugar Free fresh clean and seasonal food.
• Classes and consultancy was offered for alkalising meal planning and catering as well as offering cafe service 7am-3pm, 6 days per week.
• The clinic was sold and the collaboration was not part of the new owners plan going forward, I was offered to transition the sale for them instead.
• Catering is still available today

• Managed daily operations to ensure smooth functioning of the support department.
• Monitored employee and customer interactions to assess quality of service.
• Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
• Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Coached employees through day-to-day work and complex problems.
• Analyzed customer service data to identify trends, identify solutions and improve customer experience.
• Prepared employee schedules for maximum coverage during key hours.
• Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
• Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
• Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
• Maintained up-to-date knowledge of industry trends, ensuring the support team remained well-versed in best practices.
• Actively participated in recruitment efforts, evaluating candidates'' technical skills as well as their fit within the company culture.
• Championed process improvements through regular evaluations and recommendations, leading to overall better service delivery.
• Collaborated with sales and marketing teams to align support services with promotional activities.
• Organized and led training sessions to keep team updated on new technologies and support protocols.
• Enhanced team morale with regular recognition programs, acknowledging outstanding contributions to team success.
• Enhanced team productivity by implementing effective project management tools and techniques.
• Developed escalation procedures to handle high-priority issues swiftly, minimizing customer downtime.
• Conducted regular performance reviews, identifying areas for improvement and implementing targeted development plans.
• Developed comprehensive training programs for new support staff, ensuring high levels of customer service.
• Educated owners of the roles required in Hospitality Management

• Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
• Delivered excellent customer service experiences by addressing concerns promptly and professionally.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
• Improved customer satisfaction by implementing efficient service procedures and staff training programs.
• Grew cafe sales by effectively marketing business and improving customer relations strategies.
• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
• Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
• Handled business administration functions such as payroll, cash register counting, and supply ordering.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
• Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
• Kept cafe in full compliance with health code standards and achieved consistently high standards.
• Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
• I was engaged as an initiative to bring a productive model for McCafe in a blended McDonalds store, Developing a competitive cafe style experience alongside the family restaurant model.

• Enhanced music production quality by assisting in the recording and editing of tracks.
• Contributed to creative brainstorming sessions, offering valuable input on song arrangements and composition ideas.
• Maintained accurate records of musical assets such as recordings, licenses, and contracts for easy reference and retrieval when needed.
• Supported musicians during live performances, ensuring seamless transitions between songs for an enjoyable audience experience.
• Organized sheet music and instrument inventory for efficient rehearsal preparation and setup.
• Coordinated promotional materials for upcoming events and releases, increasing audience engagement through targeted marketing efforts.
• This was a Chaplaincy in the classroom role and I and my children played with the ensembles launching music in the community engagement events for children who otherwise would not get to participate in public or community celebration.
• Provided administrative support to senior staff members, streamlining daily operations within the music department.

• Enhanced listener engagement with - I was told the encouraging presentation daily of a devotional reading, that was ran twice daily - once to start the day and the other drive home time.
• I learned to record both in studio or at home in our home studio for the on-air segments.
• Elevated the station''s profile by actively participating in community events, representing the brand and fostering goodwill.

As this was an assisting management role at a company takeover only a preparatory season of a month was ran at reduced business in order for the required - Strategic assessments, creation or refining of processes procedures and staffing. Implementation. training and execution of functional business was required so this assignment position required additional on the floor discipleship training.

• Event coordinating was included in this transitional role of which I was then able to train and appoint staff.
• The skill of efficiency to address both initial detailed requirements and last-minute changes or requests promptly and professionally was fundamental.
• Proactively identified areas for improvement within the banquet department''s processes or practices leading to enhanced productivity.
• Delivered outstanding service to guests during banquets, ensuring timely food and drink refills.
• Prepared buffet stations with meticulous attention to detail, ensuring a visually appealing presentation that exceeded client expectations.
• Streamlined event operations by efficiently setting up tables, chairs, and other equipment.
• Handled high-pressure situations with poise, professionalism, using problem-solving skills to address any challenges during events.
• Assisted with post-event cleanup tasks to ensure the banquet space was ready for future use.
• Enhanced guest satisfaction by providing exceptional banquet setup and service.
• Managed inventory of banquet supplies, such as linens and tableware, ensuring proper stock levels were maintained for each event.
• Developed strong relationships with clients and vendors to facilitate smooth event coordination and execution.
• Ensured all dietary restrictions were accommodated in meal planning discussions with chefs and catering managers.
• Provided excellent customer service through attentive listening and prompt resolution of any issues that arose during banquets.
• Collaborated with the culinary team for seamless execution of meals, resulting in positive feedback from clients.
• Displayed effective communication skills while working with diverse teams to execute successful events.
• Processed sales transactions using POS system.
• Assisted customers with information regarding menu offerings and nutrition information.
• Adhered to all safety and sanitation standards while preparing and delivering food.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Contributed to successful events by assisting with menu planning and food presentation.

• Coordinated cross-functional teams to execute projects on time and within scope, ensuring success.
• Provided valuable insights from data analysis and reporting to inform future marketing strategies leading to continuous improvement of campaign performance.
• Managed budget allocation for various marketing initiatives, ensuring cost-effective solutions.
• Monitored competitor activity closely to stay up-to-date on industry best practices while identifying areas for improvement within our own organization''s efforts.
• Streamlined office processes by organizing and maintaining digital and physical files, improving efficiency.
• Managed multiple priorities effectively by delegating tasks when necessary without compromising quality or deadlines.
• Contributed to the design of promotional materials such as brochures, flyers, banners, increasing visual appeal and effectiveness.
• Facilitated communication between internal departments for smoother project execution, resulting in higher-quality outputs.
• Organized successful company events to increase brand visibility and generate leads.
• Boosted brand awareness by developing and implementing creative marketing campaigns.
• Scheduled meetings with clients and prepared necessary documents for productive discussions, enhancing partnerships.
• Conducted market research to identify trends, enabling informed decision-making on marketing strategies.
• Creating anew department - Groups and Tours Coordinating
• Adding to the scope of my role fulfilling the Coordinator position and transitioning the development for HR to to develop a role and training package for the executed future growth. This role required collaborating with Sales and PR, Food and Beverage, Front Desk and Events teams as the interface with the Client.