Lisa Gallichan
Manager
Laidley,Australia
Work Preference
Summary
Motel Manager with extensive experience at Dalby Midtown Motor Inn and Great Eastern Motor Inn, recognized for enhancing guest satisfaction through effective strategic planning and superior customer service. Expertise in employee performance management and operational enhancements led to significant increases in customer service ratings and optimized revenue generation. Committed to delivering memorable experiences for all guests.
Overview
33
33
years of professional experience
5
5
Certifications
Work History
Motel Manager
Dalby Midtown Motor Inn
Dalby, QLD
12.2023 - 12.2025
- Guestpoint, Site Manager and Guestpoint Channel Manager, all OTA including HRS.
- Square Operation.
- Pool and Site Maintenance.
- Oversee daily operation of 4 star, 21 rooms including 2 spa rooms, and 2 staff.
- Maintain the 4-star rating.
- Handle Guest bookings via phone, walk in or online.
- Handle Guest complaints in a timely manner and to maintain a high guest satisfaction rate.
- Employment and training of staff.
- Proactive with local Job Networks and assistance for employee wages.
- Handle Guest complaints and offer resolutions to maintain guest satisfaction.
Motel Manager
Great Eastern Motor Inn
Gympie, QLD
03.2022 - 11.2023
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Prepared monthly resort audits for review.
- Provided services efficiently and with high level of accuracy.
- Developed and implemented marketing strategies to promote hotel services.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Analyse and evaluated business data to identify opportunities for improvement.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Oversaw day-to-day operations of 32-room hotel with staff of 10 employees.
- Negotiated with vendors to obtain competitive rates for goods and services while maintaining good working relationships.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Planned and executed marketing activities to improve property brand and increase revenue.
Customer Service
Garry Horne
Gympie, QLD
11.2018 - 03.2022
- Built positive rapport and relationships for high levels of customer satisfaction.
- Supervised large teams of up to 15 with guidance, support and direction for high-quality customer care.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Implemented customer service policies and procedures for consistent performance standards.
- Implemented company policies and procedures for professional, cohesive customer care.
- Led customer service projects to address and achieve key business objectives.
- Managed customer service budgets for cost-effective staff and resource allocation.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Self-employed
LisaKImages and Lisa's Great Dane Care
Townsville and Gympie, QLD
01.2013 - 03.2022
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Established and maintained relationships with key stakeholders.
- Analyse trends and data to inform decision-making and program development.
- Maintain Client records.
- Responsible for B & B, Air B&B, 10 Room Guest House, Farms, Gardens and pool care.
- Work with clients, their children and pets.
Caretaker/Live-In Nanny
Kelly Johnston
Charters Towers, QLD
01.2012 - 01.2013
- Prepared meals and snacks for children based on dietary guidelines.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Engaged with children on age-appropriate level.
- Assisted with light housekeeping duties as well as running errands.
- Assisted children with homework assignments and special projects across different subjects.
- Administered basic first aid and medication in emergency situations.
- Developed and implemented behaviour management strategies to minimize indiscipline and guide children in attaining positive behaviour.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Taught children basic life skills, manners and personal hygiene.
- Encouraged children to be understanding and patient with others.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Transported children to and from school, medical appointments and extra-curricular activities.
Animal Groomer
Aclipz Groomers
Burnie, TAS
01.2003 - 01.2011
- Monitored animals for behavioural problems and signs of health issues.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Educated visitors and staff on proper animal care and handling.
- Trained animals in behavioural compliance or other special routines or commands.
- GST and BAS Lodgements.
Varies Jobs
Varies
Western Australia, WA
01.1993 - 01.2003
- Generated weekly, monthly, and quarterly sales reports to highlight key milestones and activities.
- Researched industry trends and competitor activities to remain informed on resources and best practices.
- Managed purchase orders and invoices to ensure accurate financial tracking.
- Provided support to management in various administrative tasks.
- Assisted Magistrates and Judges with court-related functions.
- Administered law and court operations effectively.
- Supported mining Registrar and Inspector with regulatory compliance tasks.
- Oversaw planning and management of events for up to 300 guests.
Education
Responsible Management of Licensed Venues -
ITS Bar Skills
Brisbane, QLD01-2026
Certificate IV - Hospitality
Canterbury Technical Institute
Brisbane, QLD08.2022
High School Diploma -
Hawera High
Hawera, NZ11.1984
Skills
- VIP services management
- Employee performance management
- Social perceptiveness
- Staff development and supervision
- Cash handling and accounts management
- Employee scheduling and performance reviews
- Guest experience enhancement strategies
- Strategic planning and operational improvements
- Hotel reservations and management systems
- Telephone etiquette and customer service
- Social media engagement and brand management
- Travel coordination and event planning
- Safety compliance and health code knowledge
- Quality assurance practices and regulatory adherence
- Interpersonal communication skills and conflict resolution
- Customer inquiry resolution and complaint handling
- Staff training programs and disciplinary actions
- Revenue generation strategies and budget management
- Room inspections and housekeeping standards
- Food and beverage operations oversight
Certification
Blue Card, 12/31/25
References
- Suzanne Clark, Nash Lawyer, Sydney, 0407 232 409
- Patricia McCormack-Lee, Health Sector, Coes Creek, 0405 145 683
- Ann-Maree Gilby, Receptionist, Gympie, 0458 445 955
Languages
English
Native/ Bilingual
Affiliations
Photography, Great Dane Rescue
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Motel Manager
Dalby Midtown Motor Inn
12.2023 - 12.2025
Motel Manager
Great Eastern Motor Inn
03.2022 - 11.2023
Customer Service
Garry Horne
11.2018 - 03.2022
Self-employed
LisaKImages and Lisa's Great Dane Care
01.2013 - 03.2022
Caretaker/Live-In Nanny
Kelly Johnston
01.2012 - 01.2013
Animal Groomer
Aclipz Groomers
01.2003 - 01.2011
Varies Jobs
Varies
01.1993 - 01.2003
Responsible Management of Licensed Venues -
ITS Bar Skills
Certificate IV - Hospitality
Canterbury Technical Institute
High School Diploma -
Hawera High