Lisa Ha
Melbourne,VIC
Summary
I have graduated from a Bachelor of Business at RMIT and majoring in Marketing. As a highly motivated and dedicated graduate, I am able to work with others and cope with challenging situations. I thrive on being challenged, always setting new goals to achieve. I am a good communicator, compassionate, have good etiquette and I am very organised. Young yet mature with developed employability skills and personal attributes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Marketing Coordinator
Australian Pharmaceutical Industries (API)
08.2023 - Current
- Proficiency in executing campaigns within specified timeline from start to finish.
- Creating and executing Local Area Marketing (LAM) initiatives, monthly catalogue competition, and addressing requests from both internal and external stakeholders in a timely manner
- Experienced in Copywriting
- High attention to detail with a focus on delivering high quality, impactful campaigns and ability to collaborate cross-functionally.
- Monitor ongoing social media, website and eDMs.
Promotion Analyst
Australian Pharmaceutical Industries (API)
07.2022 - 08.2023
- Experienced in CRM through using SAP to set up and maintain supplier promotional purchase discounts and deals.
- Monitor ongoing catalogues & eDMs.
- Create all promotional and seasonal condition contracts as per timeline.
- Monitor sales pricing, vendor claims and compliance issues.
- Create and issue supplier and customer promotional reports and all other reporting as requested by suppliers.
- Review month end reports and advise discrepancies.
Inbound Customer Service Consultant
Westpac
02.2021 - 07.2022
- Ability to develop excellent communication skill and demonstrating empathy when addressing customer concerns related to auto finance accounts, loan repayments, credit checks and other inquiries.
- Coaching new training groups that are on calls.
- Being able to problem solve in a short period of time with accuracy and attention to detail.
- Ability to generate figures and letters with intermediate computer and numerical skills required.
Customer Service Assistant
Officeworks
02.2019 - 05.2022
- Ability to develop strong time management skills and communicate effectively to customers.
- Assisting customers at Point of Sale (POS) and Print&Copy. Department, whilst gaining adequate experience with Photoshop, PDFsam and FujiXerox machines.
- Ability to process returns and exchanges to help customers troubleshoot their issues.
- Efficiently handling cash transaction and counting the till.
Marketing Assistant
Jaadam Candles
04.2021 - 02.2022
- Assisted in the development of email marketing campaigns to boost engagement, sales and conversion rates.
- Created a user friendly Shopify website to boost brand recognition, engage customers, and maximize sales.
- Conducted market research and competitive analysis to identify trends and opportunities for the company.
- Utilised Canva to create Instagram and Facebook content and revamping their logo.
- Created and executed social media marketing strategies, resulting in an increase in followers and engagement.
Customer Service Assistant
Target
09.2017 - 12.2019
- My first retail job has enabled me to enhance my customer service skills, and with each passing year, I have grown increasingly confident.
- Ability to perform at a high level, especially during extremely busy periods.
- Ability to communicate with customers effectively and satisfy their needs.
- Ability to handle returns and exchanges for customers.
- Worked in various departments, including women’s, Men’s clothing/footwear and Toys/Hardware.
Education
Bachelor of Business - Marketing
RMIT University
Melbourne, VIC07.2022
VCE -
Academy of Mary Immaculate
Melbourne, VIC12.2018
Skills
Professional
Leadership
Teamwork & collaboration
Communication – written/verbal
Organisational skills
Critical thinking
Technical
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Certification
· Victorian Certificate of Education (VCE) – 2018
· Certificate of Participation for Coles Digital Work Experience Program – 2017
· Certificate of appreciations, National Volunteer Week at Vinnies – 2017
References
ROXANNE NGUYEN
Manager
Australian Pharmaceutical Industries (API)
0412 597 388
Roxanne.Nguyen@api.net.au
LIAM VAN INGEN
Senior Print&Copy Specialist
Officeworks
0457 176 692
Liam.vaningen@outlook.com
GEORGE PAPAS
Manager
Westpac
0412 979 858
George.papas@startek.com
Timeline
Marketing Coordinator
Australian Pharmaceutical Industries (API)
08.2023 - Current
Promotion Analyst
Australian Pharmaceutical Industries (API)
07.2022 - 08.2023
Marketing Assistant
Jaadam Candles
04.2021 - 02.2022
Inbound Customer Service Consultant
Westpac
02.2021 - 07.2022
Customer Service Assistant
Officeworks
02.2019 - 05.2022
Customer Service Assistant
Target
09.2017 - 12.2019
Bachelor of Business - Marketing
RMIT University
VCE -
Academy of Mary Immaculate
· Victorian Certificate of Education (VCE) – 2018
· Certificate of Participation for Coles Digital Work Experience Program – 2017
· Certificate of appreciations, National Volunteer Week at Vinnies – 2017
References
ROXANNE NGUYEN
Manager
Australian Pharmaceutical Industries (API)
0412 597 388
Roxanne.Nguyen@api.net.au
LIAM VAN INGEN
Senior Print&Copy Specialist
Officeworks
0457 176 692
Liam.vaningen@outlook.com
GEORGE PAPAS
Manager
Westpac
0412 979 858
George.papas@startek.com
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