Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lisa Hudson

Dee Why,NSW

Summary

Accomplished professional with a proven track record at Queensland Police Service, adept in crisis intervention and complaint resolution, and emergency management. Demonstrates integrity and critical thinking, enhancing public safety and fostering community trust. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

26
26
years of professional experience

Work History

Mortgage Broker Assistant

The Loans Suite
05.2023 - 05.2024
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues throughout the mortgage process.
  • Stayed up-to-date on industry trends and regulations to provide accurate information and guidance to clients.
  • Maintained strong relationships with lenders, underwriters, and other industry professionals to facilitate smooth transactions.
  • Managed multiple priorities effectively, ensuring timely completion of tasks related to loan applications, documentation, and follow-up communications with clients.
  • Prepare and submit loan applications, ensuring accuracy and completeness of documentation. Management of end to end applications.

Police Officer

Queensland Police Service
06.2008 - 12.2022
  • Manage a wide range of persons who are placed in care, detained in custody or require assistance pending the arrival of qualified personnel. Utilised appropriate communication, practical and physical skills in order to protect persons from harm or further casualty and to deal with uncooperative/aggressive people.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Provide the public with service and support, utilised problem-solving techniques and adapt communication strategies to meet client needs.
  • Maintain operational safety under varying work conditions and in diverse locations; and adhere to guidelines relating to safe practices for the use and maintenance of accoutrements and police equipment.
  • Undertake operational patrols, respond to situations to enforce laws and/or maintain public order, exercise police powers, investigate incidents or offences, and prepare and present evidence in a judicial or quasi-judicial setting.
  • Gather and exchange information from and with the community; and use analytical and keyboard skills, recording equipment and information systems to record, organise and analyse information.
  • Perform administrative duties in support of operational responsibilities; prepare forms, court briefs, statements, correspondence and reports, all to a high standard, and where required apply professional judgement in the issuing of licences and/or regulatory authorisations.
  • Perform duties in a professional and ethical manner, participate in teamwork, maintain and develop ongoing personal performance standards and competence, manage personal work priorities, assist and support other personnel, and maintain physical and emotional health.

Various

National Australia Bank
01.1998 - 06.2008
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.

Education

Certificate IV - Finance & Mortgage Broking

Real Estate Academy Australia
Brisbane, QLD

Diploma - Public Safety (Policing)

Queensland Police Service
Queensland

Certificate IV - Justice Studies

TAFE Queensland
Maroochydore, QLD

Skills

  • Problem-Solving
  • Decision-Making
  • Integrity and Honesty
  • Conflict de-escalation and resolution
  • Report Writing to a high standard
  • Criminal Investigations
  • Critical Thinking
  • Cultural Awareness
  • Case Management
  • Relationship building and management

References

Will supply upon request 

Timeline

Mortgage Broker Assistant

The Loans Suite
05.2023 - 05.2024

Police Officer

Queensland Police Service
06.2008 - 12.2022

Various

National Australia Bank
01.1998 - 06.2008

Certificate IV - Finance & Mortgage Broking

Real Estate Academy Australia

Diploma - Public Safety (Policing)

Queensland Police Service

Certificate IV - Justice Studies

TAFE Queensland

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