Lisa Lo
Morayfield,Australia
Summary
Empathetic professional with a lived experience in mental health challenges, dedicated to supporting others on their recovery journey. I am to leverage my personal understanding, strong communication skills, and commitment to self-care as a Mental Health Lived Experience Worker, fostering resilience and promoting recovery within a collaborative, supportive team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Recruitment Officer
University of the Sunshine Coast
06.2022 - Current
- Coordinate with clinical teams to enhance recruitment processes, improving candidate engagement
- Maintain precise records and data entry, ensuring accuracy in candidate information and compliance with clinical trial recruitment standards
- Ensuring data integrity across recruitment platforms
- Fostering strong relationships with clinical trial coordinators and doctors, ensuring seamless communication across multiple clinics for effective recruitment
- Training new staff in recruitment software, enhancing team efficiency and collaboration
- Use diverse IT tools to streamline recruitment operations, achieving mensurable improvements
Student Experience Mentor and Student Ambassador
University of the Sunshine Coast
01.2021 - 03.2023
- Supported students by connecting them to resources, enhancing their university experience
- Fostered inclusive campus environment by guiding diverse student groups to academic resources, enhancing overall student success and satisfaction
- Maintained professional boundaries while assisting, showcasing excellent boundary management
- Collaborated with campus teams, demonstrating teamwork and independent work capabilities
Nursing Assistant (AIN)
Allianz Nursing
04.2022 - 11.2022
- Supported patient care, enhancing recovery through empathetic assistance and daily activity aid
- Provided compassionate care to patients, enhancing their daily living activities and fostering a supportive healthcare environment
- Monitored patient conditions, effectively communicating observations to nursing staff
- Built therapeutic relationships, fostering client recovering with a focus on empathy and boundaries
- Meticulously documented patient progress and needs, contributing to comprehensive care plans and improved treatment outcomes
- Implemented creative engagement strategies to boost patient morale and encourage active participation in recovery processes
Receptionist
QLD Police Citizen Youth Centre
11.2020 - 03.2022
- Managed front desk operations, streamlined administrative processes, and enhanced customer service standards, resulting in improved client satisfaction and efficiency
- Operated Point-of-Sale system, ensuring accurate transactions and financial integrity
- Facilitated gym membership consultations and facility activities, boosting client engagement and retention
Receptionist/Personal Trainer
Healthworks
04.2019 - 01.2020
- Managed front desk operations, enhanced client satisfaction, improved gym membership sales
- Provided personal training, boosted client fitness levels, maintained gym equipment
- Streamlined administrative processes, ensured smooth operations, resolved customer issues
- Conducted fitness assessments, and provided personalised training, enhancing member satisfaction and retention rates
- Excelled in multifaceted role, seamlessly transitioning between administrative tasks, fitness instruction, and customer service to drive gym success
Fitness Instructor
Milne Bay Aquatic & Fitness Centre
06.2018 - 10.2019
- Led dynamic group fitness classes, fostering a motivating environment
- Developed personalised training programs, enhancing client satisfaction and retention
- Introduced diverse fitness routines, catering to varied client needs
- Assessed client fitness levels, tailoring programs for optimal results
- Implemented targeted membership strategies, driving substantial growth in new sign-ups
- Provided empathetic customer service, addressing member concerns promptly
- Cultivated a welcoming atmosphere, contributing to improved member experience
Education
Associate Degree in General Studies - Health Science
University of The Sunshine Coast
01.2024
Associate Degree of Sport and Exercise Science -
University of Southern Queensland
01.2019
Certificate IV in Fitness -
Fiafitnation
01.2011
Certificate III in Fitness -
Fiafitnation
01.2010
Skills
- Lived experience in mental health recovery
- Empathy and relationship building
- Team collaboration and independence
- Personal and professional boundary management
- Self-care and resilience
- Written and verbal communication
- Computer literacy and documentation skills
- Multitasking
- Reliability
- Training and mentoring
- Professionalism
- Time management abilities
- Problem-solving
- Leadership
- Guidance
- Communication
Leadership Experience
- UniSC Student as Partners, Student Volunteer, Student Leader and Student Representative
- QLD PCYC Braking the Cycle Youth Program Volunteer, 2021 – 2022
- Help the Homeless Project, 2020
- Help the Homeless Project, 2019
- Children’s Royal Hospital Donations, 2017
- Climb for Cancer, 2016
- Climb for Cancer, 2015
- Climb for Cancer, 2014
Certification
- Mental Health First Aid
- First Aid
- Basic Emergency Life Support
- CPR
- NDIS Worker Screening
References
Available upon request.
Timeline
Recruitment Officer
University of the Sunshine Coast
06.2022 - Current
Nursing Assistant (AIN)
Allianz Nursing
04.2022 - 11.2022
Student Experience Mentor and Student Ambassador
University of the Sunshine Coast
01.2021 - 03.2023
Receptionist
QLD Police Citizen Youth Centre
11.2020 - 03.2022
Receptionist/Personal Trainer
Healthworks
04.2019 - 01.2020
Fitness Instructor
Milne Bay Aquatic & Fitness Centre
06.2018 - 10.2019
Associate Degree of Sport and Exercise Science -
University of Southern Queensland
Certificate IV in Fitness -
Fiafitnation
Certificate III in Fitness -
Fiafitnation
- Mental Health First Aid
- First Aid
- Basic Emergency Life Support
- CPR
- NDIS Worker Screening
Associate Degree in General Studies - Health Science
University of The Sunshine Coast
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