Lisa Smith
Summary
Guest Services Agent with proven success at Discovery Holiday Parks, specializing in guest communication and problem-solving. Enhanced guest experiences through personalized recommendations and efficient reservation management. Proficient in check-in/check-out procedures, ensuring high customer satisfaction while multitasking effectively.
Overview
5
5
years of professional experience
Work History
Guest Services Agent
Discovery Holiday Parks
07.2024 - Current
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs using RMS
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Collected site deposits, fees, and payments.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
Customer Service Agent
Australia Post
01.2020 - 07.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Skills
- Guest communication
- Listening skills
- Writing and verbal communication
- Check-in and Check-out procedures
Timeline
Guest Services Agent
Discovery Holiday Parks
07.2024 - Current
Customer Service Agent
Australia Post
01.2020 - 07.2024
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