Lisa Nightingale
North Albury,NSW
Summary
Current APS1 Client Service Delivery officer with exceptional interpersonal skills and adaptability. Demonstrates the ability to work independently while quickly mastering new processes and procedures. Committed to delivering empathetic and efficient service, ensuring that client inquiries are resolved promptly and in alignment with organizational policies. Eager to embrace new challenges that foster professional growth and skill enhancement.
Overview
17
17
years of professional experience
Work History
APS1 Client Service Delivery Capture Key
ATO
North Albury
07.2019 - Current
- Executed precise form verification processes and corrected detected inaccuracies.
- Validation of correspondence provided by clients
- Performed data entry for various informational forms into ICP and Smart Capture.
- Skilled in executing tasks assigned via communications toolbar, including super forms, PAYG, TFN reports and NLA's.
- Hight experience in Keying from Image (KFI) in a variety of forms, Including, BAS, RAS, TFN declarations and PAYG.
- Executed procedures efficiently to enhance client service experience.
- Maintained confidentiality regarding sensitive client information at all times.
- Updated existing accounts as needed based on changes received from customers.
- Verified accuracy of data by comparing it to source documents.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated equipment and machinery according to safety guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with a diverse group of coworkers.
- Maintained data entry requirements by following data program techniques and procedures.
- Adjusted settings for format, page layout and line spacing.
- Processed confidential information in accordance with established security procedures.
- Determined appropriate databases for completed documents and transferred files electronically.
- Emailed completed documents to supervisors to confirm accuracy.
- Inputted customer and account data from source documents within computer database system.
Volunteer Mentor
MICEEP
03.2015 - 10.2015
- Company Overview: Murray industry & Community education employment Partnership incorporated
- Provide positive support to students
- Assist them with ideas towards their projects
- Provide feedback to give the student a sense of self determination and empowerment
- Keep students engaged
- Murray industry & Community education employment Partnership incorporated
Operations Supervisor
Toll Contract Logistics
Barnawartha
08.2011 - 11.2013
- Supervision of trucks and drivers
- Fleet Allocation
- Approve daily load sheets
- Build loads into Axiom
- Build loads into Daily Dispatch Sheet
- Enter log book diaries into BFM calculator
- Axiom Software
- Excel Spreadsheet
- Check returning driver log books and safe driving plans
- Phone Reception Duties and enquiries
Administration Assistant
Venturin Nominees
05.2010 - 10.2010
- Company Overview: (Darwin)
- ATTACHE’ - Data entry
- Invoicing
- Administration Support
- Cheque payment runs
- Reception duties
- Payment allocations
- Intervention
- Reconciliations
- Accounts Payable and receivable
- (Darwin)
Administration Trainee
Currumbin Constructions
10.2007 - 10.2009
- Company Overview: (QLD)
- Certificate III in Business Administration
- General Administration Duties
- MYOB
- Data entry
- Invoicing
- Quotes
- Claims
- Production Reports
- Accounts Payable and Receivable
- Reception
- Reconciliations
- Banking
- (QLD)
Education
Certificate IV - Community Services Work
Riverina Institute of Tafe
Albury01.2015
MICEEP - Youth Frontiers Mentor Training
Murray industry & Community education employment Partnership incorporated
01.2015
Basic Fatigue Management -
Toll contract logistics
01.2011
Certificate III - Business Administration
Currumbin constructions
01.2008
Higher School Certificate -
James Fallon High School
Albury01.2005
Skills
- Active listening
- Communication
- Continuous improvement
- Problem solving
- Empathy
- Patience
- Critical thinking
- Friendliness
- Proactive
- Accuracy
References
- Daniel Newland, Team Leader Capture Key 02 6058 7949
- Leesa Lynch, Social worker and wellbeing officer 0405 180 480
References
References available upon request.
Timeline
APS1 Client Service Delivery Capture Key
ATO
07.2019 - Current
Volunteer Mentor
MICEEP
03.2015 - 10.2015
Operations Supervisor
Toll Contract Logistics
08.2011 - 11.2013
Administration Assistant
Venturin Nominees
05.2010 - 10.2010
Administration Trainee
Currumbin Constructions
10.2007 - 10.2009
Certificate IV - Community Services Work
Riverina Institute of Tafe
MICEEP - Youth Frontiers Mentor Training
Murray industry & Community education employment Partnership incorporated
Basic Fatigue Management -
Toll contract logistics
Certificate III - Business Administration
Currumbin constructions
Higher School Certificate -
James Fallon High School