Lisa Otero
Wollongong
Summary
Dynamic customer service professional with a proven track record, excelling in problem-solving and teamwork. Adept at enhancing customer experiences and ensuring order accuracy, I thrive in fast-paced environments while maintaining food safety compliance and delivering exceptional service. A fast learner committed to continuous improvement.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Customer service
Port Kembla Laundry Mat
Port Kembla
05.2020 - 10.2022
- Delivered exemplary customer service, prompting positive interactions.
- Resolved customer service issues promptly and courteously.
- Greeted customers, answered questions and provided customer service.
Hospitality Worker
One Thai
Dapto
04.2007 - 10.2012
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in food preparation and ensured compliance with health regulations.
- Coordinated with kitchen staff for timely meal delivery and order accuracy.
Hospitality Worker
Yallah RoadHouse
Yallah
06.2006 - 10.2008
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in food preparation and ensured compliance with health regulations.
- Coordinated with kitchen staff for timely meal delivery and order accuracy.
Childcare Educator
Little People's ChildCare Centre
Berkley
01.2000 - 09.2004
- Facilitated engaging learning activities for diverse age groups and developmental stages.
- Developed and implemented individualized lesson plans fostering creativity and critical thinking.
- Maintained a safe, clean, and nurturing environment promoting children's well-being.
Customer service
Go-lo Corrimal
Corrimal
01.1998 - 12.1999
- Greeted customers and provided customer service support.
- Conducted performance reviews for customer service staff.
- Developed strategies to improve customer service experience.
Education
Dapto High School
Dapto, NSWSkills
- Customer service
- Food safety compliance
- Time management
- Order accuracy
- Ability to work under pressure
- Teamwork
- Problem solver
- Fast learner
- Multitasker
Certification
- Current Class c Drivers licence
- Certificate III in Child Care
- Working With Childrens Check
Timeline
Customer service
Port Kembla Laundry Mat
05.2020 - 10.2022
Hospitality Worker
One Thai
04.2007 - 10.2012
Hospitality Worker
Yallah RoadHouse
06.2006 - 10.2008
Childcare Educator
Little People's ChildCare Centre
01.2000 - 09.2004
Customer service
Go-lo Corrimal
01.1998 - 12.1999
Dapto High School