LISA REALPH
Maryborough
Summary
As a dedicated custodial officer, I ensure the highest standards of service through diligence, collaboration, and efficiency. I act with integrity, treating all individuals with dignity and respect, while remaining ethically responsible. I take accountability for community safety by making informed, transparent decisions. Committed to continuous improvement, I embrace innovation and evidence-based practices to enhance correctional services and foster a secure, rehabilitative environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Custodial Correctional Officer
Maryborough Correctional Centre
01.2019 - Current
- Monitor and maintain the security of the correctional environment
- Supervise prisoners
- Training Staff
- Participate in the reception, induction and discharge of prisoners in accordance with procedures
- Case Management and Report Management
- Liaise with police, solicitors, contractors, including the general public
- Maintain and preserve Security of the Correctional Centre
- Demonstrated ability to handle difficult inmates in a professional and effective manner
- Assisted in maintaining records of inmate activities including incident reports, disciplinary hearings and sentencing procedures.
- Delivered timely reports on key performance indicators to senior leadership, driving informed decision-making on resource allocation toward HSE priorities.
- Collaborated with department leaders to ensure alignment between training content and company goals.
- Conducted regular assessments to identify areas for improvement, leading to more targeted training sessions.
Sales Manager
Snap Fitness
01.2016 - 01.2018
- Oversee equipment standard checks
- Resolve problems and complaints quickly
- Debt recovery
- Client sale and promotions
- Recruit and retain staff
- Analyze a facility's performance metrics and work alongside their team to set goals and milestones for increasing sales
- Increased customer retention and renewal growth by revitalizing existing business in segment
- Determined price schedules and discount rates
- Visited franchised dealers to stimulate interest in establishment or expansion of leasing programs
- Applied different approaches to changing work demands and to meet sales challenges
- Established relationships with key customers, providing personalized service and support
Retail Sales Manager
Lorna Jane
01.2014 - 01.2016
- Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs
- Pursuing personal and professional growth
- Determined price schedules and discount rates
- Franchised dealers to stimulate interest in establishment and expansion of leasing programs
- Identified underperforming metrics and generated strategic solutions leveraging tools, programs and resources
- Developed effective communication systems between departments to ensure a smooth workflow throughout the company
- Ensured accurate record keeping of daily transactions including cash handling procedures
- Considered statistics and expenditures to assess marketing potential of new and existing store locations
- Prepared budgets and approved budget expenditures
- Established strong brand partner relationships to achieve sales and service goals
- Maintained a thorough knowledge of all products, services, and pricing to deliver accurate customer service
- Monitored inventory levels and ordered product to meet customer demands
Education
Certificate III - Correctional Practice
QCS
Certificate IV - Custodial Practice (SUPERVISION)
QCS
07-2023
Diploma - Correctional Administration
QCS Academy
01.2023
TAP Program - Workplace Content Ex
QCS ACADEMY
01.2023
Bachelor - Criminology
University of New England
Skills
- Safety and Security Enforcement
- Self-defense techniques
- Facility Security
- Inmate Behavior Modification Tactics
- Crisis Intervention Training
- Incident Reports
- Safety and Security
- Search and Seizure Procedures
- Training delivery
- Behavioral Disorders Familiarity
- Learning Management Systems
- Program implementation
- Learning skills development
- Education assessments
- De-Escalation Techniques
- Cross-cultural sensitivity
Certification
- Certificate 3 Custodial Operations
- Certificate 4 in Custodial Operations Supervision
- Diploma of Correctional Administration
References
Elizabeth Schostakowski - Correctional Supervisor Mainstream Accommodation│ Maryborough Correctional Centre Secure 6 (07) 4123 7460 / Residential (07 41237632 │
Casie Cheney - A/Correctional Supervisor │Maryborough Correctional Centre (07) 4123 643
Timeline
Custodial Correctional Officer
Maryborough Correctional Centre
01.2019 - Current
Sales Manager
Snap Fitness
01.2016 - 01.2018
Retail Sales Manager
Lorna Jane
01.2014 - 01.2016
Diploma - Correctional Administration
QCS Academy
TAP Program - Workplace Content Ex
QCS ACADEMY
Certificate III - Correctional Practice
QCS
Certificate IV - Custodial Practice (SUPERVISION)
QCS
Bachelor - Criminology
University of New England
Similar Profiles
Paula FordhamPaula Fordham
Administration Manager at Maryborough Neighbourhood CentreAdministration Manager at Maryborough Neighbourhood Centre
Simone TurnbullSimone Turnbull
Offender Management Officer at Karreenga/Marngoneet Correctional CentreOffender Management Officer at Karreenga/Marngoneet Correctional Centre
Maureen LimockMaureen Limock
Program Facilitator- Family and Program at Ravenhall Correctional CentreProgram Facilitator- Family and Program at Ravenhall Correctional Centre