Lisa Sith
Granville,Australia
Summary
A hardworking and highly driven individual who is seeking for new challenges and experiences to develop oneself. Highly adaptable individual who learn new skills and information easily and use her communication skills effectively to accommodate clients and establish astonishing satisfaction to accomplish positive results.
Overview
3
3
years of professional experience
Work History
Casual Assistant in Nursing
Liverpool Hospital
09.2023 - 11.2024
- Emptying skits, bottles, and bedpans to maintain cleanliness.
- Restocking equipment, items, and charging machines throughout the whole wards to ensure accessibility and high-quality patient care.
- Answering call bells, responding to requests, inquiries, concerns, , and communicating issues with the interdisciplinary team members.
- Active listening and a person-centered care approach
- Rapport, communication with the team, patients, and family members.
- Awareness about infection control and prevention measures.
- Working, communicating, and empowering patients and families in their healthcare delivery.
Casual Food and Beverage Attendant
Butchers Buffet
07.2022 - Current
- Hosting, greeting, and saying thank you to guests with friendliness and professionalism.
- Unpacking stocks and organising stock supplies on appropriate shelves.
- Wiping down the table, removing trash, and dirty plates, sweeping to maintain a clean, organised environment for customers
- Responding to customer complaints appropriately and escalating issues to management team
- Adhere to food safety protocols for customers with allergies, cultural reasons, or dietary restrictions.
- Upselling customers to join the company's membership
- Explaining how the BBQ buffet operates to customers.
- Maintain high standards of customer service and efficacy during fast-paced rush hours.
- Training new staff.
- Perform opening and closing duties, such as setting up tables, chairs, checking equipment
Food and Beverage Team Leader
Rydges World Square
03.2023 - 03.2024
- All-rounder, hostess, FOH, BOH, private function staff, room service, and mini-bar staff.
- Greeting guests with a smile, friendliness, and willingness to help.
- Teamworking skills, communicating with the front office, chefs, engineers, and other departments to accommodate guest requests.
- Ordering food and beverage stocks, monitoring deliveries.
- Restocking items in the fridge in a timely manner and organising them according to FIFO.
- Consistently maintained high levels of cleanliness, organisation,and sanitation of food and beverage products to ensure quality
- Writing a daily sales report, including preferences and trends from regular hotel guests, airlines, and VIPs.
- Demonstrated knowledge of menu items, buffet ingredients, and allergy restrictions by providing detailed descriptions upon request from guests.
- Handling complaints and reporting them to the management team.
- Respond to requests and problems, and resolve them for guests' satisfaction.
- Remaining professional and respectful in any situation.
- Setting up dining tables, cloths, glasses, and pouring drinks for clients.
- Attention to details about any foods, plates, and cutleries that are missing, running low, or lost.
- Remaining calm, efficient, and focused during a fast-paced operation.
- Being observant of guests' needs
- Training new staff
- Supporting and guiding colleagues for collaborative work and efficacy
- Educating colleagues on food handling safety and worker safety, manual handling and spills protocols
All-rounder
Meta's Children Eye Clinic
09.2021 - 12.2021
- Assisting clients with frame design according to their face shape.
- Upselling glasses frames to clients to meet the company's sales goals.
- Booking appointments, answering questionnaires via phone calls.
- Checking the expiry of eye drops and other medications after every shift.
- Restocking the required medications and equipment in every room.
Education
The Bachelor of Nursing -
Western Sydney University
11-2024
High School Diploma -
Harding Academy
USA07.2020
Exchange program - Cambodia
Pangburn High School
06.2019
Skills
- Multi-tasking skill
- Interpersonal communication skills
- Organizational skills
- POS system operation
- Verbal/written communication
- Reliable and punctual
- Problem-solving
- Negotiation tactics
- Listening skills
- Customer engagement
- Upselling
- Problem-solving skills
- Persuasion techniques
- Order management
- Reliability and punctuality
References
- Lynn, Nguyen (Rydges World Square Food and Beverage Manager)
Tel: 0414 944 391
Email: lynn_nguyen@evt.com
- Kimberlyn Avendano (Butchers Buffet Supervisor)
Tel: 0426 764 711
Timeline
Casual Assistant in Nursing
Liverpool Hospital
09.2023 - 11.2024
Food and Beverage Team Leader
Rydges World Square
03.2023 - 03.2024
Casual Food and Beverage Attendant
Butchers Buffet
07.2022 - Current
All-rounder
Meta's Children Eye Clinic
09.2021 - 12.2021
The Bachelor of Nursing -
Western Sydney University
High School Diploma -
Harding Academy
Exchange program - Cambodia
Pangburn High School
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