Lisa Sutcliffe
Mount Gambier,SA
Summary
Out going Nurse Manager with over 14 years of experience overseeing multiple tasks and managing employees successfully. Hardworking and committed to providing outstanding customer service and assistance, organized and detail-oriented professional with strong work ethic and dedication to achieving goals with a consumer focus. Highly organised and detail-oriented professional with strong work ethic and dedication to achieving goals.
Overview
23
23
years of professional experience
Work History
After Hours Coordinator
Mount Gambier and Districts Health Service
04.2020 - Current
- Responsibility outside of business hours for hospital wide management and nursing activities.
- Use of clinical knowledge when called upon for decision making for less experienced staff.
- Provide leadership and direction, act as role model, consultant and resource person to hospital staff after hours.
- Arranging allocation/redeployment of appropriately qualified staff to identified areas of need, provide direct clinical support when required and updates computer data-bases (ProAct, Sunrise) as changes are made
- Make decisions relative to bed management, service coordination and disaster management with support of senior staff and on call staff
Safety and Quality Coordinator
Mount Gambier And Districts Health Service
10.2021 - 03.2022
- Working with Safety and Quality Team to ensure processes, procedures and products of service comply with regulatory and quality standards.
- Developed educational materials used to train staff on QA standards.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Applied coaching techniques and tools to support managers and team members in improving performance.
Community Transitional Care Coordinator
Limestone Coast Community
02.2021 - 10.2021
- Ensuring effective and efficient implementation of reporting, evaluation and administration
- Service development and promotion including fostering a collaborative approach with key service partners
- Dealing appropriately with clients and their families where there are multiple complexities, diverse cultural backgrounds and expectations of clients
- Maintaining close and productive working relationships with all members of teams across region, both government and non-government organisations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Created customised care plans, working with hospital staff and families to assess and meet individual needs.
Associate Nurse Unit Manager
Medical Ward
03.2019 - 02.2021
- Care of both medical, palliative and rehabilitation patients
- Providing support to Nursing Unit Manager
- Maintaining positive and effective working relationships with existing Clinical Nurses
- Providing leadership, support and supervision and being a resource to student and graduate nurses, medical students
- Seen as role model in my clinical practice and my professional conduct
- Coordinating clinical areas
Manager Residential Services
Resthaven Mount Gambier
10.2014 - 03.2019
- Ensure effective and efficient management of human resources to achieve optimal outcomes.
- Implement Resthaven policy and procedures to ensure compliance with better practice, legislative and legal obligations.
- Ensure the facility satisfies legislated standards for required certifications, Accreditation, Work, Health and Safety, Food Safety and validation of funding claims.
- Development of risk mitigation plans and the implementation of risk reduction strategies per Resthaven policy.
- Work collaboratively with the Care Coordinator and Coordinator Housekeeping Services to ensure the provision of high quality care, lifestyle, housekeeping, maintenance, gardening and administrative services to residents in accordance with Resthaven policies and procedures.
- Implement systems of continuous improvement which respond to identified service needs and opportunities and meet better practice and regulatory standards.
- Contribute to organisational development through active participation in meetings and forums to review strategy, policy and procedure.
- Develop innovative approaches to outcome achievement and implement positive change which benefits residents, staff and other Resthaven stakeholders.
- Provide and promote quality customer relations and information concerning Resthaven services to potential and current residents, their representatives and other Resthaven stakeholders.
Associate Clinical Services Coordinator
Mount Gambier Districts Health Service-Private
02.2013 - 10.2014
- Care of both medical, surgical and palliative patients
- Providing support to the Nursing Clinical Services Coordinator
- Maintaining positive and effective working relationships with existing Clinical Nurses
- Providing leadership, support and supervision and being a resource to student and graduate nurses, medical students
- Seen as a role model in my clinical practice and my professional conduct
- Coordinating clinical areas
Clinical Services Coordinator
Penola War Memorial Hospital
01.2009 - 01.2012
- Provision of support to the Director of Nursing, coordination of clinical services including acute, accident and emergency
- Development of networks with other service providers
- Development and implementation of systems
- Occupational Health and Safety, involved in the Work Cover Audit 2010, self-assessment and gap analysis against OH&IM
- Management and data entry of incident/hazard reports
- Manual Handling Trainer
- Safety and Quality
- Continuous improvement
- Infection Control
- Management of staff and rostering and time sheets
- Conflict management
- Customer service
- Management and facilitation of nursing students
- Provision of leadership and seen as a role model
- Coordinating and management of respite services and permanent residential placement
- Transitional Care Package Coordinator
- Review of policies and procedures and clinical services in conjunction with the Safety and Quality Coordinator
- Performance development reviews
Registered Nurse, Emergency Department
Flinders Medical Centre
02.2008 - 02.2009
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Educated family members and caregivers on patient care instructions.
Associate Clinical Services Coordinator
Flinders Medical Centre Ward 5G/HODU
02.2005 - 02.2009
- Providing support to the Nursing Clinical Services Coordinator.
- Built strong relationships with patients and families for optimized care satisfaction.
- Maintaining positive and effective working relationships with existing Clinical Nurses.
- Providing leadership, support and supervision and being a resource to student and graduate nurses, medical students and new staff members while maintaining congenial and productive working relationships with all members of the health care team.
- Seen as a role model in my clinical practice and my professional conduct.
- Coordinating clinical areas.
- Providing acute care for ENT patients including tracheostomy care, airway management.
- Administering and disposing of chemotherapy agents while providing education and supportive care to patients.
- Management of the HOTLINE pager system after hours.
- Infusaport CVC, PICC line management and IV cannulation.
- Alternating between Ward 5G and Haematology Oncology Day Unit as required.
Registered Nurse
Queen Elizabeth Hospital, Haematology & Oncology
02.2003 - 02.2005
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Organized and managed care of patients undergoing various therapies and procedures.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Registered Nurse - Graduate Program
Mount Gambier And Districts Health Service
01.2001 - 02.2002
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Education
Resilience And Wellbeing Course
The University of Melbourne
Melbourne10.2023
Teaching English As A Foreign Language
International Volunteer HQ
2023
My Home Life
Resthaven
Adelaide2018
WHA Committee Training
Resthaven
Adelaide2018
Industrial Relations For Managers/Supervisors
Resthaven
Adelaide, SA2018
Emotional Intelligence Course
Resthaven
Adelaide2017
Peer support workshop -
Flinders Medical
2008
Shift Coordinator Development Program -
Flinders Medical Centre
Adelaide, SA03.2006
Diploma of Management -
TAFE SA
Adelaide, SA11.2001
Bachelor of Nursing -
University of South Australia
2001
Enrolled General Nurse -
Mount Gambier Hospital
1990
Skills
- Effective Leadership
- Staff Coaching/Mentoring
- Facilitate change management
- Conflict Management
- Staff Development
- Friendly, Positive Attitude
- Highly developed skills in communication
- Highly developed skills in problem solving
- Able to work effectively within multidisciplinary team
Additional Information
Subscription to Ausmed online training
Committee Member Standard 6 - Communicating for Safety
Referees
Karen Hales
EO/Director of Nursing, Mount Gambier Hospital
08 87211692
Janice Konings
Nurse Unit Manager, Private Ward, Mount Gambier Hospital
87211332
Jessica Parsons
After Hours Coordinator, Mount Gambier Hospital
0409 240 276
Timeline
Safety and Quality Coordinator
Mount Gambier And Districts Health Service
10.2021 - 03.2022
Community Transitional Care Coordinator
Limestone Coast Community
02.2021 - 10.2021
After Hours Coordinator
Mount Gambier and Districts Health Service
04.2020 - Current
Associate Nurse Unit Manager
Medical Ward
03.2019 - 02.2021
Manager Residential Services
Resthaven Mount Gambier
10.2014 - 03.2019
Associate Clinical Services Coordinator
Mount Gambier Districts Health Service-Private
02.2013 - 10.2014
Clinical Services Coordinator
Penola War Memorial Hospital
01.2009 - 01.2012
Registered Nurse, Emergency Department
Flinders Medical Centre
02.2008 - 02.2009
Associate Clinical Services Coordinator
Flinders Medical Centre Ward 5G/HODU
02.2005 - 02.2009
Registered Nurse
Queen Elizabeth Hospital, Haematology & Oncology
02.2003 - 02.2005
Registered Nurse - Graduate Program
Mount Gambier And Districts Health Service
01.2001 - 02.2002
Resilience And Wellbeing Course
The University of Melbourne
Teaching English As A Foreign Language
International Volunteer HQ
My Home Life
Resthaven
WHA Committee Training
Resthaven
Industrial Relations For Managers/Supervisors
Resthaven
Emotional Intelligence Course
Resthaven
Peer support workshop -
Flinders Medical
Shift Coordinator Development Program -
Flinders Medical Centre
Diploma of Management -
TAFE SA
Bachelor of Nursing -
University of South Australia
Enrolled General Nurse -
Mount Gambier Hospital
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