Lisa Thomas
Bunnings Warehouse
Pimpama,QLD
14
years of professional experience
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Work History
Supervisor
11 Years 8 Months- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance productivity and efficiency.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Implemented process improvements to streamline workflows and reduce delays.
- Led team meetings to communicate goals, expectations, and performance feedback.
- Monitored employee performance, providing constructive feedback for development.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Assisted in recruitment efforts, identifying candidates that align with company values.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Forklift driver -goods inwards
- Wav coach
- Inventory expert
- Qualified horticulturist
- D and R store champion
- Electric pallet jack trained
- Register trained
- Stocktake trained
Retail Assistant
2 Years 5 Months- Managed scheduling and coordination of meetings for team members to enhance communication.
- Assisted in maintaining accurate records and documentation for operational efficiency.
- Adapted quickly to new software systems, improving data entry accuracy and speed.
- Supported project management initiatives by organizing resources and tracking timelines.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Streamlined invoice processing, reducing average payment turnaround time.
Merchandiser
1 Month- Analyzed inventory levels to ensure product availability and minimize stockouts.
- Collaborated with team members to execute visual merchandising strategies and enhance store presentation.
- Conducted regular audits of product displays, ensuring compliance with brand guidelines and standards.
- Implemented seasonal promotional setups, aligning with marketing initiatives to attract customer attention.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
Administrator
6 Months- Managed scheduling and coordination of meetings for team members to enhance communication.
- Assisted in maintaining accurate records and documentation for operational efficiency.
- Adapted quickly to new software systems, improving data entry accuracy and speed.
- Supported project management initiatives by organizing resources and tracking timelines.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Streamlined invoice processing, reducing average payment turnaround time.
Education
- Horticulturist
Skills
Certificate iii horticulture
Chemical license
Timeline
Merchandiser
Retail Tasker
05.2026 - 06.2026Read More
Administrator
Big River Group
12.2025 - 06.2026Read More
Supervisor
Bunnings Warehouse
04.2015 - 12.2026Read More
Retail Assistant
Target
01.2013 - 06.2015Read More
TAFE QLD
from Horticulturist
Read More