Lisa Tran
Melbourne,VIC
Summary
Dedicated and empowered student looking for a challenging position to gain practical experience. Seeking to make use of extensive hospitality skills and training to achieve goals of a company that focuses on excellent customer experience and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front of House
Bibelot (Darling Group)
12.2021 - Current
- Enhanced customer satisfaction by efficiently managing front of house operations and maintaining a welcoming atmosphere
- Provided information regarding selection of desserts and recommending cakes and pastries to maximise sales
- Worked different stations and undertook various tasks to provide optimal coverage during peak hours including packing orders, serving ice cream, running coffee, and washing dishes
Front of House
Chez Dre
12.2021 - 07.2022
- Ability to carry three plates and coffee cups
- Demonstrated ability to work autonomously by managing a section of the dining area of 8+ tables
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic cafe while maintaining calm, professional demeanor
Picker Packer (Full Time)
Novo Shoes
12.2019 - 03.2022
- Developed attention to detail by checking, identifying, and arranging required items
- Hands-on experience with various packing procedures, techniques, and documents
- Achieved production targets by maintaining high productivity levels and working efficiently to fulfill orders
All Rounder
Rice Workshop
08.2016 - 05.2018
- Utilized POS system to receive and process food and beverage orders
- Worked effectively in fast-paced environments by undertaking various tasks such as taking orders, preparing ingredients, assembly dishes, and restocking items
- Developed strong cooperative relationships with coworkers and managers.
Education
Graduate Diploma in Psychology (Advanced) - Psychology (Honours)
University of Melbourne
Parkville, VIC12.2023
Graduate Diploma in Psychology - Psychology
University of Melbourne
Parkville, VIC11.2022
Bachelor of Arts - Criminology
University of Melbourne
Parkville, VIC11.2021
Skills
- Front of House Operations
- Ability to Multitask
- Attention to Detail
- Interpersonal Skills
- Time Management
- Punctuality
- R Programming
- Data Analysis
- Microsoft Word and Excel
Certification
- Responsible Services of Alcohol (No: gur0210066)
- Barista Coffee Making Course: Certificate of Completion
Timeline
Front of House
Bibelot (Darling Group)
12.2021 - Current
Front of House
Chez Dre
12.2021 - 07.2022
Picker Packer (Full Time)
Novo Shoes
12.2019 - 03.2022
All Rounder
Rice Workshop
08.2016 - 05.2018
Graduate Diploma in Psychology (Advanced) - Psychology (Honours)
University of Melbourne
Graduate Diploma in Psychology - Psychology
University of Melbourne
Bachelor of Arts - Criminology
University of Melbourne
- Responsible Services of Alcohol (No: gur0210066)
- Barista Coffee Making Course: Certificate of Completion
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