Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Liseka Saena

Canley Heights,NSW

Summary

Motivated and skilled professional with over 3 years of experience in warehousing, manufacturing, customer service, and call center operations. Proven track record of success in optimizing warehouse processes, ensuring efficient production, and delivering exceptional customer service. Possessing strong communication and teamwork abilities, I excel in fast-paced environments and thrive on challenges. Currently seeking opportunities in warehousing, production, customer service roles where I can apply my expertise to contribute to operational efficiency and organizational success.

Overview

4
4
years of professional experience

Work History

Pick Packing/Voice Picking

Sigma Healthcare
05.2023 - 03.2024
  • Maintained clean and organized workspace, promoting increased productivity and safety for all team members.
  • Enhanced order accuracy by diligently picking and packing items according to customer specifications.
  • Prioritized urgent orders whenever necessary, enabling swift delivery for high-priority customers.
  • Resolved issues related to incorrect or missing items promptly, ensuring minimal delay in order processing times.
  • Picked and packed order items.
  • Accurately picked orders using voice picking system, ensuring customer satisfaction and timely delivery of products.
  • Achieved faster order completion by accurately interpreting audio commands from voice-picking system.
  • Maintained up-to-date knowledge on products and their locations, process and completing orders promptly.
  • Streamlined order processing by diligently picking, packing, and preparing shipments for transport.

Production Line (Frame Worker)

Jeldwen Stegbar
08.2022 - 05.2023
  • Operating double head mitre saw
  • Conducting machinery pre-start and quality checks
  • Preparing & packing of Jobs for installation
  • Updating job status on digital system.
  • Ensured high-quality finished products by conducting thorough inspections at various stages of assembly process.
  • Contributed to team success by cross-training in multiple roles, providing flexibility and adaptability in workplace.
  • Provided assistance to new hires during their training period for faster integration into production line workflow.
  • Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
  • Operated various machines used in production processes.
  • Investigated and resolved production issues.
  • Assembling aluminium frames.

Transportation Coordinator

Progress Couriers
08.2021 - 07.2022
  • Increased on-time delivery rates through close monitoring of driver performance and providing targeted coaching as needed.
  • Enhanced customer satisfaction with timely deliveries through effective communication and coordination with clients.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Enhanced communication between drivers, dispatchers, and customers by implementing a centralized information system.
  • Coordinated schedules and communicated changes to customers.
  • Worked with service providers to resolve issues and correct delays.
  • Streamlined reporting processes within the department by automating data collection methods leading to more accurate insights into operational performance.

Customer Service Member Store Team

Costco
01.2020 - 07.2021
  • Interacting with customers physically and attending their needs
  • Labeling Products
  • Providing product information
  • Handling returns and exchanges
  • Advertising store food samples
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed merchandise inventory levels, reducing stock shortages and optimizing product availability for customers.

Education

No Degree -

Bankstown Girls High School
Bankstown, NSW
09.2019

Skills

  • Excellent Communication skills
  • Work volunteer
  • Heavy lifting
  • Warehouse operations
  • Quality assurance
  • Working in a team
  • Working effectively
  • Technical proficiency

Volunteer Experience

  • 2019, Nursing home assistant3, Assisted residents with daily activities such as meal preparations, feeding and mobility support., Engaged in meaningful conversations and companionship to alleviate feelings of loneliness & isolation, Participated in recreational activities to promote mental stimulation and social interaction among residents, Provided assistance to staff with tasks and special events, Volunteering alongside my Aunt in her work
  • Childcare assistant, Provided support to childcare staff in supervising and caring for children in a nonprofit childcare setting, Assisted with organizing and leading age appropriate activities, Ensured safety and maintained children by maintaining a clean secure environment & closely monitoring their activities

References

  • Faustina Tui, 0413 479 349, Sigma Healthcare TL
  • Sia Brooke's, 0423 678 955, Jeldwen Stegbar TL

Timeline

Pick Packing/Voice Picking

Sigma Healthcare
05.2023 - 03.2024

Production Line (Frame Worker)

Jeldwen Stegbar
08.2022 - 05.2023

Transportation Coordinator

Progress Couriers
08.2021 - 07.2022

Customer Service Member Store Team

Costco
01.2020 - 07.2021

No Degree -

Bankstown Girls High School

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Liseka Saena