Summary
Work History
Skills
Personal Attributes
References
Timeline
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Elisabeth - Lis Fenton

Victoria Point,QLD

Summary

Highly experienced in spare parts and branch operations, with over 20 years of experience heading the Queensland spare parts division for Stokes Appliance Parts. Proven ability to independently manage branch operations, maintain strong relationships with local trades, and provide exceptional customer support, both face-to-face and over the phone. Known for reliability, honesty, and product knowledge.

Work History

Customer service / Parts interpreter

Stokes Appliances Parts
Springwood, Qld
2003 - 2025
  • Managed Queensland branch operations, ensuring efficient daily functions and high-quality customer service.
  • Delivered spare parts support via counter sales and phone inquiries to local tradespeople and public.
  • Established long-term professional relationships across Queensland as a primary contact.
  • Assisted Head Office in Melbourne with email and phone inquiries.
  • Ensured efficient processing of orders, inquiries, and follow-ups to address customer needs promptly.
  • Upheld high standards of service within customer-focused environment.

Skills

  • Customer service with trades and public
  • Parts interpreting online and in person
  • Order processing
  • Effective communication
  • Problem solving
  • Client support
  • Relationship building with many electrical wholesalers throughout Qld

Personal Attributes

  • Honest and trustworthy
  • Reliable and consistent
  • Highly independent and self-motivated
  • Professional and approachable

References

References available upon request.

Timeline

Customer service / Parts interpreter

Stokes Appliances Parts
2003 - 2025
Elisabeth - Lis Fenton