LIU DU
Perth,WA
Summary
Experienced hospitality professional with strong customer service and multitasking skills. Skilled in food preparation, cash handling, and beverage making, with a barista qualification and hands-on experience. Completed a Certificate III in Commercial Cookery and the Food Handler Training Program, with a solid understanding of food safety and hygiene. Fluent in English and Chinese, dedicated to providing exceptional service and contributing to team success
Overview
2
2
years of professional experience
Work History
Customer Service Representative
3 Pandas' Noodle & Dumpling House
Karrinyup , WA
04.2023 - Current
- Provided exceptional customer service by assisting customers with selecting food and beverages, ensuring their preferences and needs were met to the best of my ability.
Communicated customer orders and special requests clearly to kitchen staff, ensuring a seamless dining experience.
Enhanced my ability to handle customer enquiries and resolve issues quickly and effectively in a busy and fast-paced environment.
Developed strong multitasking skills, maintaining a high level of accuracy and attention to detail during peak hours.
Built positive relationships with customers, contributing to a welcoming and enjoyable atmosphere.
This role refined my communication skills and ability to perform under pressure, demonstrating my commitment to customer satisfaction, and teamwork.
All Rounder
The Perfect Peach Cafe
Osborne Park, WA
01.2024 - 08.2024
- Trained as a barista and earned a barista qualification, assisting in coffee preparation during busy periods.
Took on an all-rounder role, which included preparing a variety of sandwiches, toasted items, and salads in the kitchen, as well as managing customer service tasks such as order taking, cash handling, and delivering meals to customers.
Ensured the café maintained high standards of cleanliness and hygiene by managing cleaning duties and adhering to WA food safety regulations.
Enhanced multitasking skills by seamlessly balancing kitchen preparation, customer service, and barista duties during peak hours.
Completed the Food Handler Training Program, gaining a solid understanding of food safety and hygiene practices.
Successfully fulfilled the practical placement requirements for my Certificate III in Commercial Cookery, furthering my skills and understanding of kitchen operations and food preparation.
Strengthened my customer service abilities by interacting with customers, handling requests efficiently, and contributing to a positive dining experience.
Education
Certificate III in Commercial Cookery - Commercial Cookery
AILFE
11-2024
Certificate IV in Kitchen Management - Kitchen Management
AILFE
WA01-2025
Skills
- Strong teamwork
- Time management
- Food and beverage handling
- Good communication skills
- Scheduling
- Empathy and patience
- Customer service
Timeline
All Rounder
The Perfect Peach Cafe
01.2024 - 08.2024
Customer Service Representative
3 Pandas' Noodle & Dumpling House
04.2023 - Current
Certificate III in Commercial Cookery - Commercial Cookery
AILFE
Certificate IV in Kitchen Management - Kitchen Management
AILFE
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