Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Livia Livia

Sydney,NSW

Summary

A personable, energetic, and dependable Marketing and Communications graduate with over five years of extensive experience in customer service and food preparation. As a 485 Temporary Visa holder, dedicated to delivering exceptional customer satisfaction while maintaining the highest standards of service. Known for reliability, drive, and strong time management and prioritization skills, with a proven track record of punctuality and trustworthiness. Currently seeking a part-time or full-time position to leverage interpersonal skills in achieving employer's goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cook

Fishbowl Central Kitchen
05.2020 - Current
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Packaged and stored food products following proper handling and preservation methods.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Customer Service Team Leader

Hungry Jacks international airport
09.2017 - 02.2020
  • Able to do the front counter and burger station (Cross Certified)
  • Comfortable with both Opening and Closing the store.
  • Sell and serve all products according to set out standards and procedures.
  • Knows front counter and burger station procedures and able to train newly hired team members and get them on track.
  • Ability to complete task within a certain limit of time that is given.
  • Till management

Crew Member

KFC Broadway
11.2016 - 01.2019
  • Operated register to process payments and collect cash payment for order totals.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Used proper techniques to prepare food and ingredients.
  • Worked well with teammates and accepted coaching from the management team.

Hot Food Customer Service, Baker Street Canteen

PRINCE OF WALES HOSPITAL
03.2018 - 11.2018
  • Take order
  • provide friendly and excellent customer service.
  • Preparation of food and beverage
  • Handling cash register including POS system.
  • Do a store opening and closing preparation
  • Maintain outstanding store condition and cleaning.
  • Organize and rotating the stock.

Cashier - Ticketing, PRJ

Jakarta International Expo
06.2016 - 08.2016
  • Provide a warm and friendly customer service.
  • Competently operate ticketing computer system.
  • Balancing of cash drawers during the day and the end of the day.
  • Take initiative to ensure that interaction with customers are positive and productive.
  • Cash handling and EFTPOS transaction.
  • Handling customer complaints and find the resolve.
  • Record the sales income and the proof of transaction.

Education

Advanced Diploma - Marketing And Communication

Victory Institute
8/22 Market St, Sydney NSW 2000
01.2023

Diploma - Marketing Communication

Victory Institute
8/22 Market St, Sydney NSW 2000
01.2022

Certificate IV - Marketing Communication

Victory Institute
8/22 Market St, Sydney NSW 2000
01.2020

Advanced Diploma - Business

Wentworth Institute
302 Elizabeth St, Surry Hills NSW 2010
01.2018

Diploma - Business

Wentworth Institute
302 Elizabeth St, Surry Hills NSW 2010
01.2017

Skills

  • Self-motivated
  • Flexible
  • Team work
  • Computer literate
  • Food Safety
  • Food Preparation
  • Picking and Packing
  • Quality Control
  • Customer Service
  • Food handling
  • Cleaning and organization

Certification

Food Handlers Certificate, NSW Food Authority, 01/01/24

Languages

English
Indonesian Language

Timeline

Cook

Fishbowl Central Kitchen
05.2020 - Current

Hot Food Customer Service, Baker Street Canteen

PRINCE OF WALES HOSPITAL
03.2018 - 11.2018

Customer Service Team Leader

Hungry Jacks international airport
09.2017 - 02.2020

Crew Member

KFC Broadway
11.2016 - 01.2019

Cashier - Ticketing, PRJ

Jakarta International Expo
06.2016 - 08.2016

Advanced Diploma - Marketing And Communication

Victory Institute

Diploma - Marketing Communication

Victory Institute

Certificate IV - Marketing Communication

Victory Institute

Advanced Diploma - Business

Wentworth Institute

Diploma - Business

Wentworth Institute
Livia Livia