Liza Gopali
Gosford,NSW
Summary
Dynamic healthcare professional with a proven track record at Infinite Care, excelling in patient-focused care and vital sign monitoring. Leveraged critical thinking to surpass quality targets and enhance team performance at Scentre Group and HESTA. Skilled in both direct patient care and strategic process improvements, demonstrating a commitment to excellence and innovative healthcare solutions.
Overview
5
5
years of professional experience
Work History
Assistant in Nursing
Infinite Care
Wyoming , NSW
02.2025 - Current
- Provided physical support to assist patients with bathing, dressing and toileting.
- Observed patients for any changes in their physical or mental condition.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Participated in educational programs related to nursing assistant skills development.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Provided direct patient care and monitored vital signs.
Customer Care Specialist
Scentre Group
Parramatta
07.2021 - 01.2025
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
- Analyzed customer feedback data in order to make process improvements across departments.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Collaborated with other teams such as marketing, sales, and operations in order to ensure a high level of service for all customers.
- Mentored junior team members and managed employee relationships.
Benefits Specialist
HESTA
Sydney , NSW
03.2020 - 04.2021
- Processed applications for superannuation withdrawals, retirement income streams and death benefits.
- Assisted in the management of self-managed superannuation funds.
- Completed annual fund audits, prepared financial statements and provided taxation advice to trustees.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Bachelor of Nursing -
Torrens University
Surry Hills 12-2026
Skills
- Monitoring fluids
- Vital sign monitoring
- Infection control procedures
- Care plan implementation
- Patient-focused care
- Documenting behaviors
- Critical thinking
- Patient assessments
- Drug administration
- Medication administration
Timeline
Assistant in Nursing
Infinite Care
02.2025 - Current
Customer Care Specialist
Scentre Group
07.2021 - 01.2025
Benefits Specialist
HESTA
03.2020 - 04.2021
Bachelor of Nursing -
Torrens University