Ljiljana (Liliana) Cerovina
Biggera Waters,QLD
Summary
Dynamic and results-driven professional with extensive experience as a Personal Assistant for The Rajcevic Family Trust. Expert in calendar management and expense reporting, demonstrating exceptional communication skills and a commitment to client satisfaction. Proven ability to enhance productivity and streamline operations while fostering strong relationships and resolving issues efficiently.
Overview
23
23
years of professional experience
Work History
Personal Assistant
The Rajcevic Family Trust
Gold Coast, QLD
01.2017 - Current
- Coordinated travel arrangements, including flights, accommodations, and itineraries.
- Sorted mail received daily for distribution throughout the office.
- Managed and prioritized daily schedules, ensuring efficient allocation of executive's time.
- Managed expense reports, including tracking receipts and processing reimbursements promptly.
- Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Performed various clerical tasks and organized office areas to promote productivity.
Sales Associate
Angus & Coote Jewelers
Seaton , SA
03.2008 - 05.2016
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Reset store displays for special events and seasonal merchandise changes.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
Store Manager
24 Carat Nominies
Adelaide, SA
08.2002 - 04.2008
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Resolved customer complaints in a timely manner.
- Performed regular price checks to ensure competitive pricing.
- Delegated work to staff, setting priorities and goals.
Education
Certificate IV - Retail
TAFE SA
SA11-2002
Certificate IV - Make - Up Artistry
Media Make - Up Academy
Adelaide, SA11-2001
High School Diploma -
Business And Economy Secondary School
Bosnia And Herzegovina09-1991
Skills
- Calendar management
- Expense reporting
- Communication skills
- Customer service
- Data entry
- Office organization
- Scheduling appointments
- Attention to detail
- Problem solving
- Service oriented
- Errands
- Flexible schedule
- Training staff
- Client satisfaction
- Housekeeping
- Office supply management
- Valid Driver's license
- Strong communication skills
- Database entry
- Clean driving record
- FLUENT IN [LANGUAGE]
Languages
English
Professional
Serbian
Professional
Croatian
Professional
References
References available upon request.
Timeline
Personal Assistant
The Rajcevic Family Trust
01.2017 - Current
Sales Associate
Angus & Coote Jewelers
03.2008 - 05.2016
Store Manager
24 Carat Nominies
08.2002 - 04.2008
Certificate IV - Retail
TAFE SA
Certificate IV - Make - Up Artistry
Media Make - Up Academy
High School Diploma -
Business And Economy Secondary School
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