Loan Duong
Sydney,NSW
Summary
Dynamic professional with extensive experience in customer service and sales management at SalesStaff. Proven ability to enhance customer satisfaction through strong communication and attention to detail. Successfully led teams to exceed targets while fostering loyalty and implementing effective training programs. Highly adaptable and committed to delivering exceptional service in fast-paced environments. Always listening with a friendly attitude and responding quickly to different situations helps create a special experience and connect customers with the company.
Overview
17
17
years of professional experience
Work History
Waiter and Customer Service at Korean Restaurant
Customer Sevive
01.2020 - 06.2025
- Make appointments, welcoming and arranging reserved seats for customers.
- Creating good and friendly relationships with customers, make sure that customers enjoyable and have best experience.
- Building a loyal customer base and proposing promotions for customers. Supporting payments
- Maintained cleanliness and organization of dining area and service stations.
- Provided exceptional customer service, ensuring positive dining experiences.
Manager, Sales and Customer Support
SalesStaff & Customers Service Manager
09.2013 - 12.2019
- Lead sales team to exceed quarterly targets through effective strategy implementation.
- Developed customer support training programs enhancing service quality and employee performance.
- Streamlined communication processes between sales and support teams, improving response times.
- Analyzed customer feedback to identify trends, driving product improvements and service enhancements.
- Manage customer service staff. Train and ensure targets are met on time.
Sales Agent
SalesStaff
01.2011 - 07.2013
- Developed and maintained strong client relationships to drive customer satisfaction and loyalty.
- Conducted market research to identify new sales opportunities and customer needs.
- Collaborated with cross-functional teams to create tailored solutions for clients.
- Arrange shelves and assist customers with their requests for goods and services
High School Teacher
Biolog and Chemistry Teacher
09.2008 - 12.2010
- Implemented interactive teaching methods to enhance student understanding.
- Assessed student performance through quizzes, tests, and projects.
- Collaborated with colleagues to align curriculum and share best practices.
Education
Bachelor of Education - Chemistry And Biology Teacher
Dien Bien Pedagogical College
Viet Nam Pilates Instructor Certification -
Emma Pilates
Ha Noi Viet Nam Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
Languages
English
Professional Working
Vietnamese
Full Professional
Timeline
Waiter and Customer Service at Korean Restaurant
Customer Sevive
01.2020 - 06.2025
Manager, Sales and Customer Support
SalesStaff & Customers Service Manager
09.2013 - 12.2019
Sales Agent
SalesStaff
01.2011 - 07.2013
High School Teacher
Biolog and Chemistry Teacher
09.2008 - 12.2010
Bachelor of Education - Chemistry And Biology Teacher
Dien Bien Pedagogical College
Pilates Instructor Certification -
Emma Pilates