Loata Sanderson
Bulli,NSW
Summary
Motivating Team Leader/Manager with 18 years knowledge & experience in the following :
- Excellent understanding of and proven ability to implement the Disability Services Act and Standards.
- Successfully developing and managing strong teams through proactive training and effective conflict resolution & professional coaching programs.
- Problem-solving, decision making and multitasking abilities with a strong focus on enabling team and individual accountability.
- Managing Rosters and Budget control.
- Behavior management Plans
- Customer care in a disability service
- Performance management of staff
- Delivery of programs for people with disabilities
- Verbal and Written communication.
- Providing day to day health care for people with physical and intellectual disabilities.
- Computer skills; Word, Excel, Power Point, Internet and Outlook
Overview
31
31
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Cerebral Palsy Alliance
Frenchs Forest , NSW
2018.03 - 2020.05
- Managed a group home with clients exhibiting challenging behaviors
- Ensured smooth day to day operations and service delivery within Group Home setting for people with disabilities and mental illness /dual diagnoses .
- Managed house budget of $1 million
- Staff Rostering
- Managed a team of staff
- Conducted team Meetings
- Providing conflict resolution, time management, debriefing and staff supervision.
- Quality Control - Conducted WHS, Financial, Client files, First Aid and staff training Audits
- Provided and facilitated staff training
- WHS Monitoring, assessments and managing risks
- Facilitated staff interviews
- Using SIL tool to assess client needs, rostering needs and negotiate appropriate NDIS funding for clients
- Liaised with Key Stakeholders
- Facilitating client case management
- Fostered positive employee relationships through communication, training and development coaching.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Coordinated and encouraged professional development
- Reviewed employee performance monthly and delivered constructive feedback to improve staff productivity
- Coached staff on strategies to enhance performance and improve service delivery
- Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
- Coordinated work schedules and distributed tasks to a team of up to 30 employees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Coordinated maintenance on physical condition of accommodation and equipment, routinely assessing each for needed repairs, updates or replacements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge through the induction process
- Strengthened operational efficiencies and transparency when developing organizational filing systems for confidential client records and reports.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
- Managed $1 million operational budget in accommodation service delivery to clients with intellectual disability and mental illness
- Provided motivational leadership.
- Reduced process gaps, effectively managing and training 30 employees on best practices to ensure optimal productivity.
- Demonstrated excellent communication skills in resolving client complaints.
- Remained calm and professional in stressful circumstances and when dealing with unhappy clients, effectively diffusing situations.
- Coordinated work of 30 employees by offering clear direction
Team Leader/ House Manager
Department of Ageing Disability and Home Care
Manly Vale, NSW
2003.02 - 2018.01
- Managed a group home with clients exhibiting extreme challenging behaviors.
- Ensured smooth day to day operations and service delivery within Group Home setting.
- Managed house budget
- Staff Rostering
- Managed a team of staff
- Conducted team Meetings
- Providing coaching, conflict resolution, time management, debriefing and staff supervision.
- Quality Control - Conducted WHS,Financial, Client files, First Aid and staff training Audits
- Provided and facilitated staff training
- WHS Monitoring, assessments and managing risks
- Facilitated staff interviews
- Using SIL tool to assess client needs, rostering needs and acquire appropriate NDIS funding for clients
- Liaised with Key Stakeholders
- Facilitating client case management
- Fostered positive employee relationships through communication, training and development coaching.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Coordinated and encouraged professional development among direct reports.
- Reviewed employee performance monthly and delivered constructive feedback to improve staff productivity
- Coached staff on strategies to enhance performance and improve service delivery
- Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
- Coordinated work schedules and distributed tasks a team of up to 30 employees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Coordinated maintenance on physical condition of accommodation and equipment, routinely assessing each for needed repairs, updates or replacements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge through the induction process
- Strengthened operational efficiencies and transparency when developing organizational filing systems for confidential client records and reports.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
- Managed $1 million operational budget in development of programs and services to meet needs of diverse community members of various racial and socio-economic backgrounds.
- And motivational leadership.
- Reduced process gaps, effectively managing and training 30 employees on best practices to ensure optimal productivity.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and when dealing with clients exhibiting extreme challenging behavior's.
- Coordinated work of 30 employees by offering clear direction
Residential Support Worker
Dept Community Services
Terrey Hills , NSW
1994.03 - 2003.02
- Managed medications and oversaw compliance with personal treatment plans.
- Dispensed medications and documented passes to update individual records.
- Planned and implemented appropriate activities to encourage residents to be social and active.
- Assisted individuals with completing daily appointments by helping with mobility and transportation needs.
- Helped residents with activities of daily living, including toileting, grooming and feeding.
- Counseled residents and provided emergency response to handle crisis situations.
- Created opportunities for residents to build and exercise coping skills for common triggers and situations.
- Recorded participants' daily progress, noted trends and addressed negative strategies to help redirect actions and improve progress.
- Monitored resident safety and security at residence and on outings in community.
Small Business Owner - Grazed by Tamare
Self Employed
Newport NSW, NSW
2018.06 - Current
- Caterer for weddings and functions for up 120 guests
- Gathered customer requirements and worked with catering team in implementing specifications.
- Worked with chefs to prepare custom menus, including meals and beverages.
- Discussed qualifications and specialties of catering teams, sharing referrals and testimonials of satisfied clients.
- Analyzed market trends and competitor deals for attractive proposal preparation.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Prepared and led food service training programs to teach staff various tasks.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Worked closely with wedding stylist, florists, chefs and cooks to determine menu plans for special events or occasions.
- Built revenue by delivering innovative catering services, leading region in catering sales.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
DSW Worker Casual
Cerebral Palsy Alliance
Allambie , NSW
2022.09 - Current
- Assisted clients with meeting individual support plan goals, daily living skills, vocational training and medication management.
- Transported clients to and from community gatherings and scheduled appointments.
- Created client agendas and monitored activity to promote efficient follow through.
Disability Support Worker
Global Agency
Sydney
2021.08 - 2022.08
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Utilized strong assessment skills to determine necessary client care and daily function assistance.
Disability Support Worker
Cerebral Palsy Alliance
Allambie, NSW
2022.02 - Current
- Managed challenging behaviors through positive reinforcement techniques.
- Assisted in developing self-care skills such as personal hygiene practices.
- Encouraged independence by teaching skills needed for everyday life.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Assisted clients with daily living activities such as bathing, dressing, and eating.
- Organized recreational and educational activities for clients according to individual needs.
- Facilitated communication between nonverbal individuals using sign language or other methods.
- Helped disabled persons access community resources such as housing options or job training programs.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Collaborated with other professionals to develop treatment plans for clients.
- Participated in team meetings with supervisors, doctors, nurses, therapi
Education
Bachelor of Nursing - Health Science - Nursing
University of Western Sydney
Kingswood Campus05.1996
Certificate IV Frontline Management - Frontline Management
Pollak Learning Alliance
Sydney NSW 06.2010
Certificate IV Disability Work - Disability Support
Response Employment And Training Pty Ltd
Sydney NSW01.2008
Food Safety Supervisor - Catering
Dept of Primary Industries
Sydney NSW06.2018
White Card - WHS Work in Construction Site
NSW WorkCover
Skills
- Training and Coaching Team of Staff
- Team Supervision
- Client support
- Conflict Resolution
- Quality Improvement
- Experience in leadership
- Ability to analyse reports
- Working collaboratively
- WHS Audits
- Foster effective workplace relationships
Holds current drivers license Class 1A
Certification
- Cert 4 Frontline Management Training - 2010
- Cert 4 Disability Work 2008
- Provide First Aid Expiry: 17/6/2027
- Provide Basic Emergency Life Support Expiry: 17/6/2027
- Criminal History Check 17/11/2025
- NDIS Worker Orientation Module 02/2020
- NDIS (77685106 )Worker Check 31/07/2026
- Provide CPR Expiry: 17/6/2025
- Licensed Food Safety Supervisor - 2018
- Current Working With Children No: WWC16625 May 2028
- Australian 1/9/2023 Federal Police National Police Clearance
- White Card (CPCCWHS1001) 2/2/2018
Timeline
DSW Worker Casual
Cerebral Palsy Alliance
2022.09 - Current
Disability Support Worker
Cerebral Palsy Alliance
2022.02 - Current
Disability Support Worker
Global Agency
2021.08 - 2022.08
Small Business Owner - Grazed by Tamare
Self Employed
2018.06 - Current
Team Leader Manager
Cerebral Palsy Alliance
2018.03 - 2020.05
Team Leader/ House Manager
Department of Ageing Disability and Home Care
2003.02 - 2018.01
Residential Support Worker
Dept Community Services
1994.03 - 2003.02
Bachelor of Nursing - Health Science - Nursing
University of Western Sydney
Certificate IV Frontline Management - Frontline Management
Pollak Learning Alliance
Certificate IV Disability Work - Disability Support
Response Employment And Training Pty Ltd
Food Safety Supervisor - Catering
Dept of Primary Industries
White Card - WHS Work in Construction Site
NSW WorkCover