Lochlan Duffield
Bligh Park,New South Wales
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Crowne Plaza Hawksbury Valley. Skilled in cash register operation and customer service, excelling in high-pressure environments. Known for outstanding communication and ability to juggle multiple tasks efficiently, consistently delivering exceptional service and boosting client loyalty.
Overview
2
2
years of professional experience
Work History
Bartender
Crowne Plaza Hawksbury Valley
11.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Delivery Driver
Dominos
02.2023 - 09.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
Education
High School Diploma -
Richmond High School
Richmond, NSW09.2023
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Clear and effective communication
- Outgoing Personality
- Customer service expertise
- Cash Register Operation
- Service-oriented mindset
- Fast Learner
soccer and gaming
successful team leader shown through my years playing in the hawks rep soccer.
i now play sunday league soccer with friends and recently came in second place on the leader board.
i also have a low level of computing skills due to gaming on my pc at home, encountering problems and finding solutions.
Timeline
Bartender
Crowne Plaza Hawksbury Valley
11.2023 - Current
Delivery Driver
Dominos
02.2023 - 09.2023
High School Diploma -
Richmond High School
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